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02 Jul 2014

Managing transformation and adoption: A CRM case study

Topics

CRM systems

Internal buy-in: Steering group for direction and decision making Working group for evaluation & buy in Engagement is not just about training Potential pitfalls and how to avoid them

Internal buy-in: Steering group for direction and decision making Working group for evaluation & buy in Engagement is not just about training Potential pitfalls and how to avoid them

Ref:TAC14/TLK-1988

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