In this episode we interview an Executive Head of a medical association on turning around his association; the head of the Association of Association Executives about Associations Unpacked and why its time to be podcasting; and David Hicks a thought leader in Experience-led thinking.
Show Notes
Ignacio Quiles Lara
Ignacio is the Executive Head of European Hematology Association as well as an inspiring Author, Helicopter Pilot, Endurance Triathlete.
His book, “Seven Minutes” is not just a book—👉 it’s an invitation to embrace your limits, rise above setbacks, and transform experiences into lasting memories. Through personal reflections, historical inspiration, and science-backed insights, this journey reminds us of what’s possible when curiosity, passion, and determination align. https://www.amazon.com/Seven-Minutes-Ignacio-Quiles-Lara/dp/B0DQLH8Y9H/
David Hicks
David is a Global Experience Thought Leader & XM Coach Co-Founder & Chairman, XM Coach | TribeCX | TMD
With over 40 years of experience as a senior Customer Experience (CX) executive, David helps leaders transform their business performance through customer-centric change. He coaches, equips, and empowers Fortune 1000 executives and their teams to design and deliver exceptional experiences that align with their brand promise and drive measurable results. He also advises governments, major Not-For-Profit organisations, and start-ups on CX strategy, culture, and execution.
Associations World Congress
This annual congress of the Association of Association Executives, where the interviewees are speaking, takes place in Hamburg, 29 June -1 July.
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