Senior Product Manager (Digital Learning)

Royal College of Radiologists

Hours
35 hours per week

About the Organisation

Royal College of Radiologists (RCR) is the leading professional membership body for clinical radiologists and clinical oncologists, and a registered charity that educates and supports doctors throughout their careers. With over 14,000 members in the UK and internationally, together we’re contributing to advancing each new generation of doctors and helping improve patients’ lives.

We require a broad range of skills and experience to deliver our strategic goal of increasing the clinical radiology and clinical oncology workforce, which will ultimately lead to improving imaging and cancer care services for all. If our strategy and values inspire you, and you are passionate about helping us meet our ambitious goals in an environment that celebrates differences, values diversity, and recognizes that everyone here plays a role in the success of the College, then we encourage you to consider a career at the RCR.

About the role

As Senior Product Manager, you’ll play a pivotal role in delivering RCR Learning’s strategy and enabling us to be a lifelong learning partner for our members, Fellows, and wider audiences. This role combines ownership of our digital learning product vision, product roadmap, and Go To Market activity alongside product management of our learning management system (LMS) platform. We have ambitious and exciting growth plans, which you’ll support us in delivering.

Responsibilities

Line Management:

• Line manage, coach, and professionally develop the team of Learning Designers, Content Developers, and the LMS Coordinator; set objectives, run regular 1:1s, performance reviews, and create development plans that build a high-performing, collaborative culture.
• Working with the Digital Learning Project Manager, plan capacity and allocate work to team members to match roadmap priorities and skillsets.
• Foster an experimental, innovative culture within the team, supporting team members to develop and run impact-focused experiments.

Strategy and Development:

• Collaborate with the Head of RCR Learning to develop and deliver a digital learning strategy for the RCR.
• Lead the development and achievement of the RCR Learn commercial strategy to support RCR Learning’s strategic objectives.
• Analyse market and competitive conditions to determine a product vision for RCR Learn, which is differentiated
• Plan, forecast, and monitor financial and operational metrics, including owning the digital learning budget.
• Monitor and respond to emerging competitive threats.
• Manage budgets, contracts, and resources in line with RCR policies
• Grow the RCR’s digital learning offer, enabling us to be a lifelong learning partner for our members and to generate commercial income.
• Collaborate with the Digital Learning Manager to design and embed best practice digital learning course frameworks, embed digital learning innovations into our products, and design effective learning design processes.
• Stay abreast of the latest trends and advancements in online learning, instructional design methodologies, and learning management systems

Product Management:

• Drive strategic product management of both our digital learning offer and our LMS platform.
• Build, iterate, and own the digital learning product roadmap; working with the Digital Learning Manager and Project Manager to prioritise activities to be done in each sprint.
• Work closely with the Digital Learning Manager and Project Manager to build and deliver the LMS product roadmap (including analytics, UX, and other improvements), optimising the platform to meet member needs and organisational objectives.
• Ensure digital learning resources are designed, developed, and published on time, within budget, and to the RCR’s quality standards.
• Be the voice of our customers: lead and personally undertake user research, applying insights to ensure our digital learning offer achieves product-market fit.
• Monitor, evaluate, and improve the effectiveness of the RCR’s digital learning offer and its courses.

GTM and Sales:

• Collaborate with the RCR Learning team (including the Marketing Manager, Product Development Manager) and RCR colleagues (including the Insights Manager) to build clear product propositions and value propositions.
• Identify, test, and prioritise key customer segments for B2B and B2C markets.
• Define, test, and iterate subscription and pricing packages for B2B and B2C audiences.
• Develop and lead the implementation of GTM plans for B2C, B2B, and RCR member audiences, working in close collaboration with the RCR Learning Marketing Manager.
• Build and manage a pipeline of B2B prospects to achieve agreed sales targets within specified timescales.
• Present and promote RCR Learn to new and existing customers, taking care to understand their needs and propose the most effective subscription package or solution for their needs.
• Build and maintain a compelling evidence base using actual experience of the use of the product to support our marketing of the product.
• Evaluate and build partnership opportunities with both suppliers and customers to expand the routes and channels to market.

Relationship Building and Stakeholder Management:

• Collaborate with RCR Learning colleagues to identify key analytics and reporting requirements for blended courses.
• Establish and report on measurable KPIs.
• Contribute clear, insight-led reports and dashboards for governance and senior stakeholders, including inputs to RCR Learning Strategic Board papers and user experience reviews.
• Build and maintain a sustainable customer base for the RCR Learn (digital learning) offer by establishing positive customer relationships
• Build a user network to ensure user experience is learned from and to advocate the benefits of RCR Learn.
• Collaborate with the elected Officers, boards, committees, and other lead Fellows of the RCR to improve the offer and advocacy of the product.
• Own the RCR’s relationship with key suppliers, including the LMS platform supplier and other suppliers. Manage relationships and contracts, negotiating as required to achieve excellent service levels and value for money.

General:

• Maintain and manage records in accordance with the RCR’s data protection policy and guidance. 35. Maintain documentation on all activities carried out.
• Undertake such other duties appropriate to the level of the postholder’s qualifications and experience as may be required by the RCR from time to time.

Internal Working Relationships:

• Colleagues in RCR Learning’s Events sub-team, particularly for the development and delivery of blended learning courses.
• Colleagues across the RCR, working collaboratively and sharing information to support the development of the RCR Learning offer.

External Working Relationships:

• Subject matter experts engaged in the development of educational products
• Other medical royal colleges and learning providers - sharing information, liaison, facilitating collaboration
• Contractors, suppliers – raising platform improvement and technical fix requests, working with suppliers to resolve technical issues

Skills, Competencies & Experience

Knowledge, Qualifications & Experience:

• Significant experience in end-to-end digital learning product management to achieve quality and financial objectives
• Experience in building and leading a high-performing team
• Significant experience in managing product development and launch, including value proposition, positioning, pricing, and product launch
• Significant experience in developing online learning products for CPD / professional audiences
• Experience in building and managing a sales pipeline to deliver B2B revenue
• Significant experience in managing the development (research, design, build, user testing, delivery) of digital learning courses
• Excellent knowledge of learning design principles for blended and online courses
• Experience in selecting, implementing, and managing supplier contracts for technical platform tools
• Experience of working in an agile project environment

Skills and Abilities:

• Accurate use and understanding of English.
• Proven ability to design and embed efficient digital learning processes and frameworks
• Collaborative, organised, and outcomes-focused approach; able to balance strategic thinking with hands-on delivery when required
• Proven ability to lead, motivate, and coach own team and peers
• Proven ability to identify, prioritise, and execute operational improvements in order to improve efficiency and user experience
• Excellent written and verbal communication, including report writing for Boards
• Proven ability to identify, test, prioritise, and deliver a product roadmap
• Ability to draft business cases and supporting documentation

Other Requirements:

• Commitment to equality and valuing diversity, and understanding of how this applies to the delivery of own area of work
• Commitment to the aims and charitable objectives of the RCR
• Self awareness
• Enthusiasm for learning and development, and taking on new tasks

Compensation & Benefits

• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest-free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Conditions of employment

• You must have the right to work in the UK

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Please send an email to [email protected] with your CV and 1 page of a cover letter, your Full Name, Role, and a completed Diversity Monitoring Form.
• If you consider yourself to have a disability and require a hard copy pack or a different format, for example, large print, please contact the HR team at [email protected]

Interviews

• Shortlist interviews are scheduled for 2nd December (shortlisted candidates will be contacted on 1st December), and selection interviews are scheduled for 10th December 2025.

Policies

Diversity means better ideas, better solutions, and more innovation. That’s why one of our key priorities is ensuring our workforce reflects our communities. We’re committed to creating an inclusive workforce and working environment for us all to enjoy, where everyone can bring their whole self to work to create change and reach new heights of creativity.

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