Qualifications Centre Coordinator

Royal Society for Public Health

About the Organisation

Royal Society for Public Health (RSPH) is an independent UK-based educational charity and the world's oldest public health organization, formed in October 2008 through the merger of the Royal Institute of Public Health (RIPH) and the Royal Society for the Promotion of Health (RSH).

About the role

The Royal Society for Public Health (RSPH) is the UK’s leading public health membership and education charity. This is a fantastic opportunity to join our Qualifications team and play an important role in supporting our approved centres and the effective administration and delivery of RSPH qualifications. We are looking for an organised, accurate and customer-focused Qualifications Centre Coordinator to support the day-to-day administration of our qualifications and provide an excellent service to centres delivering, or wishing to deliver, RSPH qualifications.

Working closely with the Compliance and Quality Assurance Manager and wider Qualifications team, you will support centre administration, including centre approvals, audits and compliance activity. You will also process paper-based and e-assessment bookings, administer results and certificates, support the production of examination papers and assessment materials, and help maintain question banks. 

The role will involve regular contact with our approved centres and external partners. You will help organise and attend centre support events and work with colleagues across RSPH, including supporting qualifications communications and social media content. 

Responsibilities

Key Responsibilities:

• Supporting the Compliance and Quality Assurance Manager to provide Centre
• Administration support, including Centre approvals, audits, and Compliance
• Process all paper-based and e-assessment bookings within agreed timeframes
• To help process and import all MCQ results to Creatio within agreed timeframes
• Carry out item analysis of multiple-choice examination questions and enter this information into the question banks as appropriate.
• Administer all results, paper-based and e-certificates, to centres within agreed timescales
• Assist the Qualifications Operations Executive with the daily administration of qualifications and providing support to centres delivering, or wishing to deliver, qualifications within their defined sector
• Assist in the production of RSPH examination papers for both paper-based and eAssessment
• Lead the organisation and/or attend support events for Centres.
• Liaise with External Partners and attend Monthly meetings (SCD, Creatio, Surpass)
• Work with the RSPH Communications team to compose qualifications social media content
• Provide information to the Director of Qualifications as requested
• To carry out all work promptly and to meet agreed timescales and deadlines
• Maintain awareness of relevant issues in education, training and assessment.
• Maintain a full understanding and awareness of all relevant activities of RSPH.
• Undertake any other activities as agreed by the Director of Qualifications
• To work closely with the Head of Education and Assessment in the design, development, review, evaluation, and ongoing maintenance of RSPH qualifications, including the creation, review, updating, and maintenance of question banks, examination papers, and other assessment materials.

Skills, Competencies, Experience & Attributes

Knowledge, Skills & Abilities:

• Computer literate (experience of using Word, Excel and databases)
• Excellent telephone manner
• Excellent written and oral communication skills
• Customer-focused approach to work to deadlines
• Team player and able to work on own initiative
• Able to prioritise work and multi-task
• Keen to learn
• Self-Starter
• Analytical
• Accurate
• Tactful and diplomatic
• Able to maintain confidentiality
• Availability for out-of-hours evening work and commitments away from home

Desirable:

• Experience of Creatio and Surpass
• Relevant experience with a regulated Awarding Organisation
• Experience of producing assessment materials and examination papers
• An understanding of diversity and equal opportunity issues

Compensation & Benefits

• 25 days of annual leave
• Agile hybrid working structure, 9-day fortnight available
• Pension contributions
• BUPA Cash plan
• Cycle to Work Scheme
• Membership of the Royal Society for Public Health
• Access to public health knowledge and skills training courses and qualifications
• Organisational commitment to supporting the health and well-being of our employees
• A welcoming and friendly team of colleagues, and an active Health Champions programme

Working locations

• Hybrid model, working in the London office and remotely
• RSPH operates an agile working policy with some attendance at our London office according to business need.

How to apply

• Please email a copy of your CV and a supporting statement of no more than two pages, highlighting your relevant experience and suitability for the role, to email at [email protected]
• The closing date is Monday 9th November 2026
• We reserve the right to close the vacancy early if we receive sufficient applications, so we encourage interested candidates to apply as early as possible. 

Policies

RSPH values and actively strives to have a diverse and inclusive workforce in a working environment free from discrimination. Please let us know if you require any adjustments to participate in this recruitment process.

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