Professional Services and Member Development Administrator

Royal Statistical Society

Hours
35 hours per week

About the Organisation

Founded in 1834, the Royal Statistical Society (RSS) is one of the world’s leading organisations advocating for the importance of statistics and data. We’re a professional body for all statisticians and data scientists wherever they may live. We have more than 10,000 individual members in the UK and across the world. As a charity, we advocate for the key role of statistics and data in society, and work to ensure that policy formulation and decision-making are informed by evidence for the public good.

The membership of the Royal Statistical Society (RSS) constitutes a preeminent source of statistical expertise. Members work with RSS staff to support our work across areas such as policy development, education, training, statistical communication, and statistical literacy.

About the role

The Professional Services and Member Development Administrator plays a vital role in supporting the Royal Statistical Society’s mission to uphold professional standards and foster a vibrant, engaged membership community. This role provides high-quality administrative support across professional certification, accreditation, member recruitment and development activities.

It ensures smooth, accurate record-keeping and effective communication with members and volunteers. Contributes to the design, development and delivery of key processes within the team to achieve continuous improvement in our day-to-day operations. By facilitating professional certification and enhancing member experience, the postholder contributes directly to the Society’s goals of promoting statistical excellence and building a strong, inclusive professional network. 

Responsibilities

Professional Standards:

• Work with the Accreditation and Professional Certification Manager to provide administrative support for all activities relating to the professional certification and university and course accreditation.
• Undertake administrative reviews of applications for professional membership and accreditation and draft follow-up responses.
• Administer the annual Chartered Statistician revalidation process.

Member Recruitment and Development:

• Support all member recruitment and development activities.
• Maintain accurate records on the CRM database.
• Administration and email communication relating to specific membership types; this may include onboarding, eligibility, and e-student members.
• Process specific types of applications and upgrades to membership in the CRM.
• Raise invoices for fees and issue receipts in the CRM.

Member Engagement:

• Support the general administration of the Society’s Sections, Local Groups and SIGs.
• Collate Section/Local Groups’ annual activities.
• Organise the bi-annual Officers’ meetings, induction webinars, regular catch-up sessions, workshops and events (for example, New Fellows events and Members’ Week activities).
• Maintain accurate and up-to-date records across the CRM, mailing lists, and webpages, and oversee access to officer-only website functionality.
• Attend committee meetings, where necessary.
• Provide information and resources to encourage Section/Local Group/SIGs to recruit new members at events.
• Provide administrative support in the recruitment of new committee members and Officers for Section/SIG’s/Local Groups.

General Duties:

• Administrative support for Professional Services projects.
• Answer the telephone.
• Respond to, or arrange responses from colleagues to, incoming queries in corporate inboxes.
• Prepare mailing lists for emails, surveys or newsletters from the CRM.
• Deliver and report on selected member surveys using Microsoft Forms.
• Maintain and distribute RSS promotional materials to external events.
• Organise and support in-person and online Teams meetings, webinars or events.
• Attend other meetings or events related to the role and the Professional Services Team.
• Provide cover for leave (if required and where relevant to experience).
• Other administrative duties as required

Key Relationships:

• This role sits in the Professional Services Team. The team’s purpose is to:
  • Uphold and advance professional standards
  • Drive member recruitment, retention and development
  • Foster member engagement, recognition and a sense of community.

Skills, Competencies, Experience & Attributes

Knowledge, Qualifications & Experience:

• Minimum of 1 year's experience in an administrative or support role
• Strong organisational skills with the ability to prioritise workloads and work under pressure to agreed timelines and service levels
• Proven experience in arranging online meetings and events ( booking, invitations, distributing papers, compiling meeting notes)
• Experience of using a CRM database for accurate data entry and management (preferably Microsoft Dynamics and Power BI)
• Track record of delivering excellent customer service
• Experience of working in a team and building positive working relationships across teams to share knowledge and contribute to team objectives

Skills & Abilities:

• Confident and concise communicator, able to adapt style to different audiences both in writing and verbally (including telephone)
• Competent user of Microsoft Office 365 products including Outlook, Teams,
• Copilot and Forms

Personal Qualities:

• Committed to ongoing personal and professional development
• Self-motivated, adaptable and receptive to new technologies and ways of working

Desirable:

• Proven experience in arranging in-person meetings and events
• Experience of engaging, supporting and working with volunteers
• Experience of working for a professional body, membership organisation, association or charity
• Strong planning and prioritisation skills
• Interest in professional standards and accreditation
• Interest in statistics and data science and the ability to collaborate effectively with subject matter experts

Compensation & Benefits

• 25 days per annum, plus bank holidays and an additional shutdown between Christmas and New Year.
• Five-month probation period. 
• Contribution pension scheme can be joined after three months in post.
• Contributions of up to 5% of salary will be double matched by the Society (making a maximum contribution by the Society of 10%). 
• A training budget, season ticket loan, cycle to work scheme and employee assistance programme are also available.

Conditions of employment

• Candidate must have the right to work in the UK. Visa sponsorship is not available for this role.

Working locations

• Hybrid model, working in the London office and remotely
• In-person attendance for certain meetings is required, including all-staff / team meetings and governance/committee meetings.
• There may be some travel outside London requiring occasional overnight stays may be required, for which time off in lieu will be given where appropriate.

How to apply

• Applications should be sent to [email protected]. The deadline for applications is Thursday 29th October 2026.
• To apply, please send your CV and a supporting statement telling us how you meet the requirements and specifications for the role, including answering the following questions:   
  • Describe a time when you were responsible for delivering several competing tasks or priorities. How did you plan and organise your work, determine what needed attention first, and use your own initiative to ensure deadlines and expectations were met? 
  • Describe how you have used databases, what you used them for , and how you maintained accurate data.    
• Your supporting statement should not exceed two sides of A4 in 11pt font.   
• Applications by CV without a supporting statement will not be considered.  

Interviews

• Interviews will be held on Tuesday 10th November 2026.

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