Membership Network Manager (2 Positions)

The Law Society

About the Organisation

Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government, and others, to offering training and advice, we're here to help, protect, and promote solicitors across England and Wales. An exciting opportunity has arisen to recruit for a role at the heart of the Law Society's campaigning and political influencing activity.

The Law Society is the independent professional body for over 200,000 solicitors in England and Wales. A year into the new government, there is a huge opportunity to influence the political debate, driving important issues such as access to justice, the rule of law, and supporting a thriving legal business sector up the agenda and influence on behalf of our members. 

About the role

This is a fantastic opportunity to join the Membership Engagement and Services team to support and grow the Law Society's diversity and inclusion communities: Disabled Solicitors Network, Ethnic Solicitors Network, LGBTQ+ Solicitors Network, and Women Solicitors Network. The Membership Network Manager is responsible for developing and coordinating the delivery of the engagement programme for the networks to raise awareness and enhance the visibility of the voice of these communities and key issues, and to create opportunities for networking and peer-to-peer support amongst network members.

This role is also responsible for ensuring network members are connected to the Law Society's broader work and EDI strategy and that opportunities to engage and contribute perspectives are both sought and shared. This is an exciting and varied role where your expertise and engagement will be used to great effect to make a real impact for our members.

Responsibilities

• Own and develop an engaging programme of work that supports and engages a number of the Law Society’s D&I networks. This includes facilitating opportunities to contribute to the Law Society’s work, raising the profile of the networks in the legal profession, and providing networking opportunities and peer support for the network.
• With colleagues, members, and stakeholders, develop and maintain, through a mix of digital engagement, communication, and in-person activities, an active community of people who want to engage with, learn from and support their peers in relation to a personal protected
• characteristic and allies, and a forum for members to share, discuss and support each other on issues and needs relevant to their area(s) of interest.
• Ensure the experiences and expertise of D&I network members and their associated committees inform the development and delivery of a valued D&I network offer, tailored to specific member needs.
• Encourage D&I network members to engage and contribute their time, expertise and experience to the Law Society’s work, ensuring opportunities are communicated effectively, and the experiences of D&I network members inform Law Society work.
• Develop and maintain a good understanding of key issues impacting the profession by engaging with members and colleagues across the business, including the EDI and Wellbeing (Membership) Team.
• Manage the D&I networks and associated committees along agreed terms of reference and ways of working, and in furtherance of the Law Society’s equality, diversity and inclusion (EDI) strategy as amended from time to time.
• Coordinate the delivery of the planned engagement, communication and networking activities for the D&I networks
• Work in partnership with the Communications & Content Team and other stakeholders to develop and articulate the features and benefits of the D&I network offer
• Manage the process for the review and development of the D&I network offer, ensuring these are always driven by relevant insight from across the profession.
• Use member behavioural trends, insights, and information to predict, personalise and tailor the member experience to D&I network members
• Engage with the Futures & Insight Team to commission appropriate market research and analysis, to support the development of the D&I network offer and programme of work
• Identify resources required to support the development and delivery of the D&I network programme of work and engage internal and external stakeholders to gain commitment through structured planning
• Direct colleagues on the requirements for D&I network offer development and coordinate the settling of targets, metrics and planned resources
• Help drive a member-centric and high-performance culture across The Law Society, leading by example through a collaborative, open and transparent working style
• Manage and review monthly/quarterly progress against activity plans, the agreed budgets and non-financial targets
• Develop and monitor metrics and a process for monitoring and reporting on the effectiveness of the D&I network offer and experience
• Work collaboratively across the organisation to identify elements of the D&I network offer that need to be enhanced, introduced or retired
• Lead on engagement with key relevant internal and external networks and stakeholders
• Work well with the Membership Engagement Lead and Head of Member Engagement and Services on reporting and delivery against the Business Plan and other planning documents, providing credible and reliable reporting orally and in writing to relevant internal and member-led groups.

Skills, Competencies & Experience

Skills and Attributes Essential:

• Proven experience working in membership services and engagement, and supporting networks or employee resource groups (ERGs) based on protected characteristics
• Able to effectively manage and prioritise workload during busy periods to produce high-quality outputs
• Able to plan, organise and prioritise work activities as needs arise to ensure programme goals are achieved whilst maintaining a positive can-do approach
• Ability to respond to challenges and conflicting views in a considered and balanced way, and to build consensus around a proposed approach
• High level of initiative, with a considered and balanced approach to problem-solving and decision-making
• Experience in delivering high-quality work on time and to expectations during busy and demanding periods
• Excellent organisational and prioritisation management skills
• Excellent written and verbal communication skills
• Ability to anticipate potential challenges and opportunities and align actions with strategic goals
• Collaborative Operating Style
• Knowledge and understanding of equality, diversity and inclusion (EDI), and how to effectively engage and support minority communities
• Experience in successful project management
• A passion for analysing and working with membership data to optimise engagement and targeting of information and services
• Experience in developing and aligning the member offer to target groups
• Understands and anticipates customer needs to achieve outcomes which benefit both internal and external customers
• Proven experience delivering high-quality, inclusive, and accessible online and in-person events
• Exceptional stakeholder engagement and influencing skills, ability to manage complex and varied stakeholders
• Experience in developing successful membership engagement campaigns

Desirable:

• Knowledge of the legal profession
• Knowledge and understanding of EDI challenges in the solicitors' profession 

Compensation & Benefits

• 3% flex fund after 3 months, plus comprehensive benefits
• Generous flexible benefits package
• A friendly working environment and the opportunity to develop your career within a professional organisation.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Apply Online
• Please note: if you are an internal applicant, the Pay Policy will apply.

Interviews

• Please note that first-round interviews for shortlisted candidates will be held in person on 16th-17th December 2025.
• Finalists will then be invited to a conversation with a small group of network members on 18th December 2025.

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