Membership Manager

British Medical Association

Hours
40 hours per week

Length of contract
12 month

About the Organisation

British Medical Association (BMA) is a professional association and trade union for doctors and medical students in the UK. It is prominent and influential at the heart of the current debate over the future of healthcare provision. The BMA speaks for doctors at all stages of their careers and is a leading voice on a wide range of professional and political issues affecting medicine and health.

About the role

We’re looking for an experienced Membership Manager to lead our Membership Administration and Data teams and to drive continuous improvement across our member experience, CRM processes, and operational delivery.

Responsibilities

• Manage and develop the Membership Administration and Data teams (15 in total with up to 25 during busy periods)—prioritising workloads to meet internal and external service level agreements and ensuring consistently high standards of customer service. Own the CRM function for membership, subscriptions, and direct debit processing—scoping and documenting requirements, partnering with a variety of project teams to deliver effective changes.  
• Champion data quality and management information/BI reporting that supports BMA strategy and decision‑making. 
• Coordinate key membership cycles, including renewals, weekly joiners, and the annual price‑increase period, managing third‑party relationships and ensuring SLAs and contractual obligations are met.
• Partner across the BMA—liaising with Comms, Member Relations, Policy, and external stakeholders to embed best practice, compliance, and efficient processes.
• Support ballots and referendums, working with committees to coordinate and deliver accurate outcomes.
• Advise on membership trends and projections, providing insight and guidance to colleagues and senior stakeholders.        
• Deputise for the Head of Membership when required

Skills, Competencies, Experience & Attributes

• Proven line management experience across administrative and data‑focused teams, with a track record of coaching and developing colleagues
• Hands‑on CRM ownership (membership/subscriptions/direct debit), requirements management, and change delivery with IT/project teams
• Strong data quality, MI/BI reporting and analytical skills to inform strategy and operations.
• Excellent stakeholder management, cross‑functional collaboration and process improvement experience
• Strong written and verbal communication skills
• An understanding of the structure and workings of the NHS

Compensation & Benefits

• 30 days holiday entitlement plus bank holidays and a BMA company day
• Double matching pension contributions up to 12% of salary
• Additional leave entitlement for volunteering or moving house (after completion of probationary period)
• On-site gym and subsidised café at BMA House
• Access to a 24/7 Employee Assistance Programme (EAP) with free confidential counselling, a helpline and specialist support available
• BMA Law - discounted rates for employees requiring legal services such as will writing/conveyancing
• Multiple flexible benefits and discounts through our employee benefits platform
• Lots of Learning and Development/training opportunities via our internal learning hub
• Season ticket loan (up to £10,000) after completion of probationary period

Conditions of employment

• Please note, we are unable to provide sponsorship under the UK points-based immigration system, and we do not hold a sponsorship licence.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• To apply, please upload an up-to-date version of your CV and supporting information setting out your suitability for the role. If this sounds like the right opportunity for you, please apply through our website
• If you require any reasonable adjustments or additional support at any point during the application process, please email [email protected]

Policies

BMA is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives, and knowledge as we recognise that diversity makes us stronger.

Our ambition is to work together to promote a more inclusive environment, which attracts everybody, and signals our commitment to celebrate and promote diversity.

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