Membership Engagement Manager

The Law Society

About the Organisation

Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government, and others, to offering training and advice, we're here to help, protect, and promote solicitors across England and Wales. An exciting opportunity has arisen to recruit for a role at the heart of the Law Society's campaigning and political influencing activity.

The Law Society is the independent professional body for over 200,000 solicitors in England and Wales. A year into the new government, there is a significant opportunity to influence the political debate, driving important issues such as access to justice, the rule of law, and supporting a thriving legal business sector up the agenda and influencing policy on behalf of our members.

About the role

The Law Society of England and Wales is looking to recruit an experienced Member Engagement Manager to join our Membership Engagement & Services Team. Working in collaboration with internal and external stakeholders, the role will be responsible for developing and coordinating the delivery of tailored membership services and engagement programmes that deliver increased awareness, take-up, and satisfaction with the member offer. The successful candidate will also be responsible for identifying and developing ways to improve members’ experiences and needs via our products and services.

Responsibilities

• Own and develop one coordinated membership services and engagement programme of work that is tailored to key membership groups and delivers against the membership engagement strategy
• Develop and maintain a good understanding of key issues impacting the profession by engaging with members and colleagues across the business. Promote awareness of specific member issues within the Law
• Society utilising these to develop the member offer and engagement plans
• Project manage and coordinate the delivery of the planned membership engagement activities
• Work in partnership with the Communications & Content Team and other stakeholders to develop and articulate the features and benefits of the member offer
• Manage the process for the review and development of the member offer, ensuring these are always driven by relevant insight from across the profession. Use member behavioural trends, insights, and information to predict, personalise and tailor the member experience to key membership groups
• Engage with the Futures & Insight Team to commission appropriate market research and analysis, to support the development of the member offer and the membership services and engagement programme of work
• Identify resources required to support the development and delivery of the membership services and engagement programme of work, and engage internal and external stakeholders to gain commitment through structured planning
• Direct colleagues on the requirements for member offer development and coordinate the setting of targets, metrics and planned resources
• Help drive a member-centric and high-performance culture across The Law Society, leading by example through a collaborative, open and transparent working style
• Manage and review monthly/quarterly progress against activity plans, the agreed budgets and non-financial targets
• Manage the process for the review and development of optimal member journeys and experiences, leading colleagues to develop optimal member experiences across all touchpoints and journeys
• Develop and monitor metrics and a process for monitoring and reporting on the effectiveness of the member offer and experience
• Work collaboratively across the organisation to identify elements of the member offer that need to be enhanced, introduced or retired
• Lead on engagement with key relevant internal and external networks and stakeholders
• Advise on and support the development and implementation of a cross-organisation strategy for the segmentation, profiling and use of member data

Skills, Competencies & Experience

Knowledge, Skills & Attributes:

• Ability to demonstrate degree-level thinking and strong analytical skills, gained through formal education, professional experience, and other relevant learning.
• Significant experience working in membership services and engagement, with the ability to demonstrate strong impact in this area.
• Substantial experience with producing a range of varied high-quality content and engagement programmes, including leading the design and delivery of seminars, webinars, short videos, e-newsletters and other written materials and communications to large groups of clients.
• Proven experience in analysing and improving membership journeys and services
• Understands and anticipates customer needs to achieve outcomes which benefit both internal and external customers
• Excellent organisational and time management skills
• Excellent written and verbal communication skills
• Ability to think and plan strategically, identifying priorities and aligning engagement activities with organisational goals.
• Collaborative operating style
• Experience in developing successful membership engagement campaigns
• Project management experience
• Budget management experience
• Experience in developing and aligning the member offer to target groups
• Experience in successful project management
• A passion for analysing and working with membership data to optimise engagement and targeting of information and services
• Exceptional stakeholder engagement and influencing skills, ability to manage complex and varied stakeholders
• Experience in developing and implementing member personas

Desirable:

• Marketing communications qualification
• Track record of delivering commercial success in a membership services environment
• Commercial acumen
• Understanding the experience of digital transformation
• Knowledge of the legal profession 

Compensation & Benefits

• 3% flex fund after 3 months, plus comprehensive benefits
• Generous flexible benefits package
• A friendly working environment and the opportunity to develop your career within a professional organisation.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Apply Online
• Please note: if you are an internal applicant, the Pay Policy will apply.

Interviews

• Interviews are likely to take place on the 27th and 29th January 2026.

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