Membership Administrator (Part-time)

Psoriasis Association

Hours
20 hours per week

About the Organisation

Psoriasis Association is a small national charity dedicated to improving the lives of people affected by psoriasis. We pride ourselves on offering trusted information and friendly, reliable support to people affected by psoriasis. We also work to improve access to good care and fund research that aims to make a real difference. Our members are an important part of our community, and this role helps make sure they receive a positive, efficient experience through accurate records, prompt responses, and smooth day-to-day administration. 

About the role

As our Membership Administrator, you’ll be at the heart of the charity’s day-to-day operations, providing professional, warm and efficient support to our members, donors and wider community. You will maintain accurate membership and supporter records, manage renewal and enquiries, and ensure people receive timely information and support.

You’ll work closely with colleagues in communications, finance, and research to help deliver our events, publications, and engagement activities. This is a varied and rewarding role, ideal for someone who enjoys helping others, has strong attention to detail, and thrives in a small, collaborative team.

Responsibilities

General Administration and Operational Support:

• Assist the Psoriasis Association team with day-to-day administration support.
• Provide administration support to both the Finance Officer and Chief Executive as required.
• Offer general administration support to all staff, including filing, correspondence, and document management.
• Utilise current office software (Microsoft packages) for document creation, scheduling, and data analysis to support the team.
• Ensure the office is a welcoming, efficient environment for staff and visitors

Membership, Database, and Data Management:

• Maintain the Psoriasis Association membership and supporter database.
• Input data and contacts as required, recording new members and processing renewals.
• Ensure data compliance by adhering to current data protection regulations (GDPR) when handling membership and patient contact details.

Telephone and Helpline Support:

• Answer the telephone and record messages as required.
• Manage the membership email inbox and helpline inbox if required, triaging and directing queries to the appropriate staff member.
• Follow training, respond to helpline calls.
• Maintain and update the helpline resource database to ensure responses to helpline calls are accurate and current.

Publications and Communications:

• Collate articles from other members of staff for membership publications.
• Proofread member and patient information for accuracy.
• Maintain information supplies.
• Assist with the distribution of Psoriasis Association publications to enquirers, members, and hospitals.
• Assist with the production and formatting of digital communications, such as emails, ensuring consistency with the charity’s brand guidelines.

Events, Meetings, and Awareness Support:

• Provide administrative and logistical support for Psoriasis Association events, including the Annual Meeting, regional information events, and fundraising activities (preparing materials, managing delegate lists, and post-event follow-up).
• Support the charity’s awareness campaigns, including Psoriasis Awareness Week, by assisting with the preparation and distribution of campaign materials and information packs.

Skills, Competencies & Experience

Essential:

• Previous experience in an administrative or office-based role (ideally in a charity or not-for-profit environment).
• Strong organisational and time-management skills; ability to prioritise and work independently and as part of a small team.
• Excellent written and verbal communication skills; comfortable liaising with members, staff, Trustees, suppliers, and external stakeholders.
• Good IT skills, including Microsoft Office (Word, Excel, Outlook), and comfortable learning new databases/admin systems.
• Meticulous attention to detail, reliability, and a friendly, professional manner.
• Ability to work flexibly with good time management skills.

Desirable:

• Experience supporting events or conferences.
• Familiarity with CRM or membership databases.
• Experience in or understanding of the health/charity sector.
• Awareness of General Data Protection Regulations (GDPR).

Compensation & Benefits

• 34 days annual leave (bank holidays), rising to 39 after 5 years
• Extra day off for your birthday or another special day of your choice
• 6% employer pension contribution
• Health insurance (after probation)
• Flexible, family-friendly working patterns
• Enhanced maternity and paternity leave (after 12 months)
• TOIL (time off in lieu) to support work-life balance

Conditions of employment

• Applicants must have the right to work in the UK. As we are not able to provide visa sponsorship.

Working locations

• Northampton, United Kingdom
• Please note that travel costs for your commute are not reimbursed.

How to apply

• Please note, this role may close earlier if we receive a high number of suitable applications, so please apply early.
• Please send completed Application Forms to Helen McAteer, Chief Executive, at [email protected]. CVs alone will not be considered.

Interviews

• Interviews are expected to take place on Tuesday, 9th December 2025, in person at our head office – Dick Coles House, 2 Queensbridge, Northampton, NN4 7BF.
• If you are invited to interview, you will be asked to provide a scan / clear photo of your right to work in the UK.
• If you are successful in your application, we will organise for you to visit the office so that a copy of your right to work document can be taken.

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