Head of Engagement and Communications

Student Services Organisation

Hours
37 hours per week

About the Organisation

AMOSSHE,The Student Services Organisation is a not-for-profit professional membership association for Student Services leaders in higher education. It's mission is to support, inform, and empower our community of Student Services leaders to enhance the higher education student experience and help students fulfil their potential. We do this through collaboration and networking, sharing good practice, enhancing professional development, and influencing policy and investment.

About the role

You'll support our Executive Director in leading AMOSSHE as a senior leader. You’ll also act as the Deputy Director, contributing to operational management, strategic development, and stepping in for the Executive Director as needed. You’ll have line management responsibilities for members of the team. As well, you’ll be responsible for shaping and delivering impactful communications strategies that drive member engagement, promote our events and initiatives, and elevate the organisation.

Responsibilities

Key Responsibilities:

• Support the Executive Director in key work areas and represent and act as the AMOSSHE lead in their absence.
• Lead on developing and delivering strategies to engage our members.
• Oversee the core operational duties of communications, sponsorship, and events.
• Line manages the Events and Partnerships Officer and Communications Officer.
• Manage events and sponsorship budgets.
• Manage outsourced HR support, including staff onboarding, coordinating policy updates, HR software, and training.

Strategic Leadership:

• Assist the Executive Director in developing and implementing AMOSSHE’s strategic plan.
• Provide leadership and direction in line with AMOSSHE’s values and vision.
• Turn strategic objectives into clear and actionable plans.
• Review outcomes and monitor progress to achieve our organisation’s objectives.
• Cover for the Executive Director in areas including leading the team, contributing to meetings and events, presenting at Executive Committee meetings, and supporting financial planning.
• Work closely with the Executive Committee on activities linked to key areas of responsibility, including strategic priorities.
• Lead the development and implementation of AMOSSHE’s marketing and communications strategy to support member engagement, event promotion, and organisational visibility.
• Represent AMOSSHE at sector events and conferences, actively promoting our work and engaging with stakeholders.
• Strategic leadership and development of AMOSSHE’s CPD programme, working closely with the Vice Chair of Professional Development and the wider executive committee.

Operational Management:

• Manage core operational duties for communications, sponsorship, and events.
• Implement policies and procedures to enhance operational efficiency.
• Manage outsourced HR support, including staff onboarding, policy updates, HR software, core online staff training, and updating employment and health and safety legislation.
• Ensure compliance with organisational policies and legal requirements.
• Oversee the management of records and documentation, including GDPR.
• Responsible for developing the AMOSSHE website and associated CRM.

Financial Management:

• Responsible for planning and managing budgets for events, sponsorship, and communications.
• Responsible for developing and delivering a financial growth strategy for AMOSSHE events and partnerships.
• Assist the Executive Director in developing budget forecasts and presenting financial projections to the Executive Committee.

Line Management:

• Line-manage the Events and Partnerships Officer and Communications Officer.
• Conduct regular performance reviews and provide feedback.
• Support the development of the team by ensuring they meet their performance goals.
• Foster a collaborative and supportive team environment aligned with the values of AMOSSHE.

Member Engagement:

• Provide strategic oversight of AMOSSHE’s events, ensuring they are effectively marketed and aligned with member needs.
• Manage and support the Events and Partnerships Officer to develop event branding, promotional materials, and post-event communications.
• Support the development of sponsorship and partnership opportunities that enhance event impact and member value.
• Develop and deliver targeted communications campaigns to increase member participation in AMOSSHE’s services, events, and initiatives.
• Use data-driven insights to refine engagement strategies and improve member satisfaction.
• Support the Communications Officer to ensure timely, relevant, and engaging content is shared with members across all channels.

Events and Partnerships:

• Provide strategic and operational oversight of AMOSSHE’s events, ensuring they are effectively marketed and aligned with member needs.
• Manage and support the Events and Partnerships Officer to develop and maintain strategic corporate partnerships to enhance our organisation’s reach and impact.
• Manage and support the Events and Partnerships Officer and Communications Officer to develop event branding, promotional materials, and post-event communications.
• Manage and support the Events and Partnerships Officer in planning and executing successful events.
• Responsible for ensuring the effective management of sponsorship and partnership agreements.
• Responsible for ensuring an effective and sustainable growth strategy for events and sponsor income.

Communications:

• Manage and support the Communications Officer to develop and implement effective communications campaigns.
• Ensure consistent and engaging messaging across all platforms, including social media and the website.
• Oversee the design of marketing materials and publications.

Skills, Competencies & Experience

Required:    

• Proven experience in a leadership role within a similar organisation.
• Proven experience in implementing membership engagement strategies and developing innovative ways to engage members and drive member growth.
• Experience in developing and delivering communications strategies and plans.
• Experience in line management and team development.
• Experience in financial management.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Excellent IT and numeracy skills.
• Excellent written and verbal communication skills.
• Excellent customer service skills.

Desirable:

• Experience working in professional membership associations.
• Expertise in website development and bespoke CRM and CMS systems.
• Experience of being proactive about staying informed on policies and procedures, and understanding statutory legal duties for administrative tasks.
• A good understanding of Student Services within higher education.

Compensation & Benefits

• Pension Scheme: You will be automatically enrolled in the AMOSSHE pension scheme, details of which should have been provided to you when you started. If you have not received these, please contact the Executive Director. You will be automatically enrolled in the scheme; however, you may elect to opt out of the scheme should you wish to do so. Please note that no one at AMOSSHE is qualified to advise you on whether you should join or not. If you are unsure, you should seek independent advice.
• Season Ticket Loan: All staff are entitled to request a Season Ticket Loan, and all applications are subject to approval once you have passed your probationary period. All Season Ticket Loan requests must be made by contacting the Executive Director and completing the necessary form. Staff taking out a Season Ticket Loan are required to pay the money back to AMOSSHE over time. Usually, this will happen monthly at the same time as you are paid, and usually, you will pay the loan back over the period of time that the travel card/bus pass covers.
• Eye Care Scheme: As a VDU user, an appropriate eye and eyesight test, special corrective appliances (generally spectacles) for VDU work, which the test results indicate are necessary and an eye care voucher

Conditions of employment

• You must have the right to work in the UK

Working locations

•  London (60%) Office / (40%) Remote

How to apply

• Apply directly on our website. The application deadline is 23:55 (GMT) on Monday, 3rd November 2025.
• For more information, please contact: [email protected]

Interviews

• We’ll contact you if we’ve shortlisted you for a first-stage interview.
• If you haven’t heard from us by Monday, 10th November 2025, your application was unsuccessful.
• First stage interviews take place online on Monday, 10th November or Tuesday, 11th November 2025.
• Second stage in-person interviews take place in London on Tuesday, 18th November 2025.

Policies

• Our commitment to equality, diversity & inclusion. 

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