Finance Manager

National Eczema Society

Hours
35 hours per week

Salary
£39,999 - £40,000 per year

About the Organisation

National Eczema Society is the UK charity dedicated to making life better for people with eczema and their families. As a small and agile organisation, we punch above our weight and have big ambitions. In the UK, around 1 in 5 children and 1 in 10 adults live with eczema, so lots of people are looking to our charity for support and hope. Our mission is to empower people to live well with eczema, to become ‘expert patients’ supported by a charity that puts their needs first. We rely on voluntary donations to fund our work, providing information and advice about eczema through our website, publications, communications, webinars, and awareness campaigns. We also support eczema research and campaigns to improve eczema care.

We want to grow our communications work to reach more people in our large eczema community, and raise public awareness and understanding of the many challenges of living with eczema. This includes building on successful initiatives like National Eczema Week, held every September, and our recent campaign to introduce clear strength labelling of steroid creams and ointments. We are passionate about improving the quality of life for the UK eczema community. You would join our small team based at the charity’s offices near London Bridge. There is flexibility for some home-based working, and you are expected to work in the office at least two days a week for effective teamwork.

About the role

We are looking for a very capable Finance & CRM Manager to join us. This is a varied and rewarding finance role at the heart of a small, friendly, and ambitious team working to improve the lives of people with eczema. To be successful, you will need to be proactive and enjoy working in a small organisation. The role involves a high degree of delegated responsibility and autonomy, and the Finance & CRM Manager is expected to manage their workload effectively within their functional remit.

The postholder manages the day-to-day running of the Society’s finance and CRM operations, including the National Eczema Society membership scheme. This is a full-time sole-charge role, managing the processing side of the charity’s finance function, including managing purchase and sales ledgers, preparing payment runs, managing supplier reconciliations, and month-end tasks.

Responsibilities

Manage day-to-day Finance Operations:

• Record all transactions on Xero
• Prepare a monthly payment run, ensuring supplier statements are reconciled and suppliers are paid on time, as well as resolving any queries that may arise
• Prepare monthly salary payments and ensure these are paid on time
• Set up new direct debit instructions and manage cancelled and failed direct debits
• Manage and process donations received via direct debit and standing order
• Set-up new suppliers on Xero and as a bank payee, and record relevant contracting information on Xero
• Process purchase ledger invoices, make payments, and send remittances
• Process sales invoices and reconcile monies received, and undertake debtor management as needed
• Import donation records from various fundraising and payroll giving payment platforms and providers,
• Ensure that all incoming donation receipts are recorded on ThankQ and, where necessary, followed up with a timely letter/email of acknowledgement. This includes donations received by cheque, credit/debit card and via third-party payment platforms
• Undertake monthly bank reconciliations and reconcile bank and CRM records
• Prepare periodic cash flow forecasts and analysis
• Prepare and submit quarterly Gift Aid claims
• Prepare and submit quarterly VAT returns
• Prepare monthly journals
• First point of contact for payment providers, including Stripe, GoCardless and PayPal
• Authorised user on Society bank accounts
• Contribute to quarterly management accounts and annual accounts as needed
• Process staff, Trustee, and volunteer expense claims
• Liaise with the Society’s Honorary Treasurer and Chair as needed
• Review, post, and reconcile all credit card transactions.

Manage NES Membership and Supporter Records:

• Responsible for managing the NES membership scheme, including liaising with members and resolving any queries that may arise
• Process new memberships and related payments, record member information on
• ThankQ , and send out welcome packs and payment acknowledgements
• Set up and manage new regular donors, sending welcome letters
• Be a main point of contact for members and supporters, and update contact records on ThankQ, such as changes of address and Gift Aid status
• Generate and mail annual membership renewal letters/forms when they fall due
• Generate membership mailing data for Exchange magazine.

Organisational lead for CRM/ThankQ Supporter Database:

• Leads on ensuring the ThankQ database is used effectively for recording supporter data
• Build reports, configure destination coding, and other database settings, as well as create and update letter templates, when needed
• Supports other team members on the effective use of ThankQ software
• Main point of contact for the ThankQ software provider, the Access Group.
• Manage the main email inbox and coordinate responses or referrals internally.
• Be a point of contact for general office queries.

Lead on Finance Functionality for the NES Website:

• Liaise with the website support provider to ensure the donation functionality on the NES website is operating effectively
• Troubleshoot issues with online donation functionality, ensuring it is working at all times
• Lead on website security, liaising with third-party payment platforms and the website providers as needed
• Support NES supporters in making online payments.

Support for Office Admin Operations:

• Support and, in some cases, take the lead on office operations, including being the main point of contact for phone enquiries and managing the post.
• General management
• Support the Chief Executive in annual budgeting and planning, including leading on own areas of responsibility
• Contribute to periodic strategy development, scoping and planning
• Maintain key indicators reporting for own areas of responsibility
• Work with the Chief Executive and other function leads to support proactive and reactive eczema awareness campaigns. The main activity is National Eczema Week in September.

Additional Responsibilities for all National Eczema Society staff:

• Adhere to Society policies and procedures.
• Comply with data protection regulations, ensuring that personal information remains confidential.
• With your manager’s support, be responsible for your own personal learning and development and to support the learning and development of others and the whole organisation.
• National Eczema Society offers help for staff studying for accounting exams.
• Organise your work to ensure that it is accurate and meets quality targets and reasonable deadlines.
• Undertake any other tasks, duties or projects that may arise from time to time.
• This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The Chief Executive may stipulate other reasonable requirements.

Skills, Competencies & Experience

Qualification and knowledge:

• Trainee accountant or qualified by experience
• Competent written and spoken English language

Experience:

• Experience in undertaking and managing core finance functions as set out in the job description
• Previous sole-charge finance role experience is desirable, but not essential
• Previous experience working for a charity and membership organisation preferred
• Experience with Xero, CRM systems (ThankQ), Microsoft
• Office applications (Excel, Word, Outlook), and email clients
• (Mailchimp) an advantage

Skills and Abilities:

• Good verbal and written English language communication skills, able to write clear and effective letters and emails to the charity’s members, donors and suppliers
• Able to produce consistently accurate work with strong attention to detail
• Systematic, able to prioritise and highly organised workstyle
• Able to plan and deliver to deadlines
• Good interpersonal skills, able to build relationships with all levels of National Eczema Society supporters, staff and external stakeholders

Values, Attitudes and Behaviours:

• Able to show empathy and to understand the challenges faced by people affected by eczema
• Able to manage and prioritise own workload, and to work effectively with minimal supervision
• Willingness and ability to learn, and to adapt to changing situations and evolving workload
• Self-motivated and proactive, able to work effectively in a home setting as well as an office
• Able to work collaboratively with others and in a small team
• Confident using appropriate initiative and judgement, and taking decisions independently within remit
• Willingness and ability to learn and adapt quickly to changing situations and evolving workload
• Commitment to the vision and aims of the Society, including commitment to equality and diversity
• Able and happy to travel independently and to work occasional evenings and weekends, as well as occasional overnight stays away from home

Compensation & Benefits

• 28 days of annual leave, and three mandatory days over the Christmas and New Year period, plus bank holidays

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• A CV outlining your employment history, academic and professional qualifications.
• A supporting statement (no more than two A4 pages please), explaining how you meet the requirements described in the job description and why you’re interested in the role at National Eczema Society.
• Please email your CV and supporting statement to [email protected] by Monday, 20 October 2025, at 5 pm

Interviews

• In-person interviews in London: W/C Monday 3rd November 2025

Policies

National Eczema Society is committed to achieving greater equality, diversity and inclusion, to better reflect the diverse communities we serve who are affected by eczema. Through our policies and actions, the National Eczema Society is focused on being an inclusive and diverse organisation. Our objective is to integrate the principles of equality and diversity into all aspects of the charity’s day-to-day work and strategic planning.

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