Exams Content and Systems Manager

Royal College of Radiologists

Hours
35 hours per week

About the Organisation

Royal College of Radiologists (RCR) is the leading professional membership body for clinical radiologists and clinical oncologists, and a registered charity that educates and supports doctors throughout their careers. With over 14,000 members in the UK and internationally, together we’re contributing to advancing each new generation of doctors and helping improve patients’ lives.

We require a broad range of skills and experience to deliver our strategic goal of increasing the clinical radiology and clinical oncology workforce, which will ultimately lead to improving imaging and cancer care services for all. If our strategy and values inspire you, and you are passionate about helping us meet our ambitious goals in an environment that celebrates differences, values diversity, and recognises that everyone here plays a role in the success of the College, then we encourage you to consider a career at the RCR.

About the role

The Exams Content and Systems Manager (ECSM) is responsible for the development, support, and management of the RCR’s digital exam delivery platforms and the content banks developed to draw exam materials from. The role is responsible for ensuring the systems perform optimally, are used efficiently, and are developed to support users in alignment with the RCR’s goals and objectives. Exam delivery platforms – and the content they house – must meet regulatory requirements, protect the RCR’s reputation, and maintain the exam's position as the gold standard.

Quality and integrity in exams are a core tenet of producing high-quality doctors, and all activities will support the RCR’s intended strategic increase in candidate numbers, notably from global candidates who have a choice of international radiology and oncology qualifications. The ECSM will line manage and oversee the day-to-day working of the Content Coordinators and Content Administrator to ensure high team performance, alongside developing a culture of quality improvement.

Responsibilities

Managing and Developing Exam Delivery Platforms:

• Develop and maintain relationships with suppliers, monitor service level agreements, and support the negotiation of contractual elements, with the support of the Exams Quality and Standards Manager, the strategic product owner for the suite of exam delivery systems.
• Review, evaluate, design, and implement systems change to support the needs of a growing and evolving organisation, ensuring that proposals - from within the exams team and wider business - will deliver tangible improvements and value for money.
• Effectively manage changes to the digital systems, in conjunction with the supplier and team, overseeing prioritisation, testing, training, and release plans.
• Ensure data is accurate and up to date and stored securely.
• Minimise exam delivery risks associated with delivery platforms, conduct testing with venues ahead of exam sittings, respond effectively to issues to reduce the impact on candidates, and develop strategies to ensure business continuity.
• Support the on-site delivery of examinations during scheduled exam weeks.

Maintaining and Improving Exam Content and Associated Processes:

• Ensure the quality of the RCR’s exams by working with staff and examiners to ensure excellence in question writing, review, selection and standard setting.
• Lead initiatives to build and undertake robust quality assurance activities, including testing functionality and quality checking content.
• Lead on the review, implementation and maintenance of exam content and systems-related training and guidance resources for examiners.
• Ensure quality question/exam reliability/cohort performance data is produced to generate candidate feedback and insight for decision monitoring.
• Lead on ensuring exam platforms are accessible and, with the Exams Operations team, troubleshoot to accommodate complex, reasonable adjustment requests.
• Lead on the provision of question performance and exam delivery platform data to support appeal and misconduct policies.
• Ensure that processes are supported by appropriate guidance for staff, examiners and candidates

Team Leadership and Management:

• Be an exceptional team leader; motivating, developing and supporting the content team to deliver expected outcomes and seek to continually implement improvements.
• Play an active part in the management of the RCR, proactively identifying opportunities for RCR cross-team collaboration that will enhance quality and integrity.
• Build a high-performing content team, notably by increasing examiner awareness and securing their views and input into exam work and by ensuring resilience across the content team.
• Administer the RCR’s OAR process and manage records (attendance and absence) for direct reports using the HR’s digital systems.
• Develop an understanding of how to undertake (business-critical) activities within the exam delivery systems, should a member of the content team be unavailable.
• Lead, motivate, performance manage and develop the content team in accordance with RCR policies and the Scheme of Financial, Contractual and HR Delegation.

General:

• Identify, mitigate, and monitor risks related to exam content and digital delivery.
• Represent the RCR externally regarding exam content and digital delivery.
• Build and maintain effective partnerships with institutions that use the same exam platforms to share needs and best practices.
• Ensure that the content team periodically reviews and amends established protocols and Standard Operating Procedures (SOPs) and that these are all defined, adhered to and monitored.
• Undertake such other duties appropriate to the level of the postholder’s qualifications and experience as may be required by the RCR from time to time.

Internal Working Relationships:

• Panel members - to include examiners and elected Officers, and lay representatives
• College Committees, such as the Speciality Training Board, the  Faculty Board and the Equality, Diversity and Inclusion Committee
• Colleagues in the Exams function, notably the Head of Exams, Operations Manager(s), regarding quality improvements requiring implementation at the operational level, Project Managers and operational administrators
• Internal colleagues in IT regarding high-level platform and data activity, and strategic RCR product roadmaps

External Working Relationships:

• External suppliers - maintaining a relationship to ensure product quality and that contractual obligations are met
• Experts including psychometricians
• Representatives of other Royal Colleges, the Academy of Medical Royal Colleges and regulators

Skills, Competencies, Experience & Attributes

Knowledge, Qualifications and Experience:

• Experience in management in exams, assessment or educational settings
• Experience in leading and sustaining a high-performance culture across a team delivering diverse activities
• Experience of working with doctors or other high-profile professionals
• Experience in the successful management of contracts, suppliers and budgets
• Experience in managing a digital system or services
• Experience in undertaking robust quality assurance activities
• Experience in handling large volumes of data and making data-informed decisions

Skills and abilities:

• Accurate use and understanding of English.
• Strong strategic and analytical skills, with the ability to resolve complex issues and challenges with sound judgement
• Ability to provide support and build and sustain effective working relationships with a diverse range of colleagues, partners and stakeholders at all levels
• Ability to deliver new initiatives and developments through a planned, systematic approach
• Ability to inspire, motivate and develop staff to maintain the momentum of change
• Adept at encouraging and embedding a culture of continuous improvement
• Strong people management skills with the ability to motivate and effectively manage a team, delivering a variety of activities

Other Requirements:

• Commitment to equality and valuing diversity an understanding of how this applies to the delivery of own area of work
• Commitment to the aims and charitable objectives of the RCR
• Self-awareness
• Enthusiasm for learning and development, and taking on new tasks
• Committed to my own continuing professional development
• Demonstrable commitment to providing professional customer service to colleagues, members and stakeholders
• Ability to maintain confidentiality and information security in line with our data protection policy and guidance.

Compensation & Benefits

• Generous Annual Leave Allowance
• Excellent Pension Scheme
• Interest-Free Season Ticket loan 
• Cycle to Work Scheme

Conditions of employment

• You must have the right to work in the UK

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Please send an email to [email protected] with your CV and 1 page of a cover letter, your Full Name, Role, and a completed Diversity Monitoring Form.
• If you consider yourself to have a disability and require a hard copy pack or a different format, for example, large print, please contact the HR team at [email protected]

Interviews

• Shortlist interviews are scheduled for 16th January 2026, and Selection interviews are scheduled for 22nd January 2026

Policies

Diversity means better ideas, better solutions, and more innovation. That’s why one of our key priorities is ensuring our workforce reflects our communities. We’re committed to creating an inclusive workforce and working environment for us all to enjoy, where everyone can bring their whole self to work to create change and reach new heights of creativity.

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