Digital Transformation Programme Manager

Chartered Society of Physiotherapy

Hours
35 hours per week

About the Organisation

Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 67,000 chartered physiotherapists, physiotherapy students and support workers, and one of the largest representative bodies in healthcare. At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to deliver the best possible outcomes for our members.

We aspire to work in a way that embodies our values of learning, courage, inclusion, and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members.

About the role

Exciting opportunity to join the CSP’s Innovations Team at the CSP in support of our public-good mission. You will be integral in establishing and embedding a programme management function for our Digital Transformation Programme at the CSP in aid of our 65,000 members and the physiotherapy profession. The CSP is a one-off organisation. We give expert voice to UK physiotherapy, and support our members throughout their education, working lives and retirement.

The organisation strives to provide the very best services for all our members; we have an ambitious and exciting programme of digital transformation to support this goal. You will be leading the Digital Transformation programme management at the CSP – managing an Innovations team that is focused on driving improvements for colleagues and members across the organisation.

This function is the core driver to ensure that digital projects are effectively developed, planned and delivered as part of an overall programme of work. You will combine professional expertise with personal integrity: we are a values-driven organisation, and delivering change with impact most effectively and efficiently will be your mantra.

You will drive assurance to the executive and the CSP's highest authority, its elected Council, as well as leading the planning of the important digital transformation work being undertaken at the CSP. This is an opportunity to set out the CSP's Operating Model, ensuring that future digital transformation projects are delivered in a sustainable, assured and effective manner.

Responsibilities

Main Duties and Responsibilities:

• Lead the operational delivery of CSP’s Digital Transformation programme, ensuring projects are appropriately planned, prioritised, resourced and monitored. Promote consistent project management practices and provide delivery support where required to address short-term resource or capability gaps.
• Maintain an effective governance and assurance framework across all Digital Transformation activities. Provide timely, accurate and proportionate reporting on progress, risks, issues, dependencies, opportunities and delivery confidence to the Digital Transformation Board, Leadership Team, Finance, Risk and Audit Committee, and Council, tailoring information to the needs of each audience. Provide forward-looking assessments of delivery feasibility and emerging risks.
• Manage the Innovations Team, providing effective line management, setting objectives, prioritising workloads and overseeing performance, professional development and training needs. Foster a collaborative, supportive and delivery-focused team culture.
• Lead the ongoing adoption and continuous improvement of the Digital Transformation Operating Model. Ensure consistent application of agreed standards for project documentation, planning, governance, risk and issue management, resource allocation, budget monitoring and reporting. Maintain clarity of roles, responsibilities, decision-making and delivery milestones across the project lifecycle.
• Lead on the identification and appointment of external resources required to support project delivery. Develop role specifications and work with agencies, Human Resources and relevant stakeholders to ensure timely recruitment and onboarding. Ensure project management resources understand the Operating Model and receive appropriate support, working effectively within CSP’s matrix management arrangements and alongside Project Sponsors.
• Support the running of the Digital Transformation Board, providing timely and accurate reports on progress, challenges, risks and opportunities extrapolated from standardised reporting for each active digital transformation project. This role will look beyond the here and now and provide long-term assessments of planned work feasibility at appropriate levels of detail.
• Work with Project Sponsors, project managers, Head of Business Innovation and Finance colleagues to monitor project budgets, resource requirements, expenditure and forecasts. Support effective financial planning, early identification of variances and appropriate escalation of issues, ensuring resources are used efficiently and deliver value for money.
• Build effective working relationships across business, digital and technical teams, Project Sponsors, project managers and senior stakeholders. Promote clear accountability throughout the project lifecycle, from initial concept and prioritisation through delivery, implementation and evaluation. Support collaborative, solution-focused decision-making and ensure responsibilities are understood by all involved.
• Promote understanding and consistent adoption of CSP’s approach to Digital Transformation. Identify opportunities to improve delivery practices, governance and cross- CSP collaboration, using lessons learned and project evaluations to strengthen future delivery.
• Duties and responsibilities outlined in this job description are indicative and may change in response to CSP’s needs. The post holder will undertake other duties appropriate to the level, nature and scope of the role.

Skills, Competencies, Experience & Attributes

Previous Experience:

• Experience managing digital programmes/portfolios or multiple projects, including reporting progress, risks and delivery confidence to Boards and/or senior leadership.
• Experience leading or managing cross-functional teams and coordinating delivery across business, ICT, data and digital specialists.
• Experience recruiting, contracting or onboarding external resources to meet project and programme requirements.
• Experience delivering digital projects, systems or organisational change, which incorporates recognised structured and user-centred design principles with an understanding of the stages of the System Development Life Cycle (SDLC) or equivalent delivery lifecycle.
• Experience managing competing priorities, adapting delivery plans and making decisions in a fast-paced environment with changing requirements.
• Experience managing challenging stakeholder relationships and difficult conversations, including communicating and negotiating changes to agreed plans or outcomes.
• Experience using software tools (Asana, Monday, Microsoft Planner or xls) to support project planning, resource allocation and programme reporting.
• Experience working to deliver digital and technological transformation.

Skills & Knowledge:

• Strong knowledge of programme and project management principles, methodologies and practices, including Agile and
• Scrum, with the ability to apply appropriate approaches to different projects.
• Ability to manage project plans, resources and budgets across multiple projects, monitor delivery and identify risks, issues and dependencies.
• Excellent written, verbal and presentation skills, with the ability to communicate complex information clearly and tailor reports, dashboards, presentations and discussions to technical and non-technical audiences at all levels.
• Strong relationship-building, negotiation and facilitation skills, with the ability to influence decisions, manage differing perspectives and lead effective meetings.
• Strong organisational and time-management skills, with the ability to manage competing demands, maintain oversight of multiple projects and ensure delivery remains on track.
• Ability to motivate, empower, coach and develop individuals and teams, fostering collaboration, accountability and high performance.
• Ability to navigate uncertainty, manage ambiguity, respond constructively to change and make informed decisions under pressure.

Other Requirements:

• Understanding of equality, diversity and inclusion principles, with the ability to apply them in practice.
• Commitment to maintaining accurate and up-to-date information and handling sensitive and confidential data appropriately.
• Awareness of and commitment to trade union principles.
• Commitment to continuing professional development.
• Ability and commitment to demonstrate and promote the organisation’s core values.

Required Qualifications

• A recognised project or programme management qualification, or equivalent relevant experience.

Compensation & Benefits

• Season Ticket Loan: Interest-free loan for travel expenses.
• Cycle-to-Work Scheme: bicycle loan options and secure bike storage at our London office.
• CSP Plus Discounts: Saving on a range of everyday products and services, including insurance, health clubs, hotel stays, and more.
• Family Leaves: Enhanced maternity, paternity, and shared parental leave.
• Eye Care Support: You can claim expenses for eye tests and prescription glasses.
• Flu Vaccination Vouchers: Support for staying healthy during flu season.
• Annual Pay Award: Incremental increases and cost-of-living pay rises each April.
• Pension Scheme: A defined contribution salary sacrifice scheme with an employer contribution of 12%.
• Life Assurance: Coverage of 4 times your annual salary.
• Generous Annual Leave: 27days of annual leave plus statutory bank holidays, with annual leave increasing incrementally from your 5th anniversary, up to a total of 32 days. Christmas Office Closure: The office is closed from 25 December to 2 January.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Please apply online and complete the online application form. CVs will not be accepted.
• For an informal discussion about the role, please contact Jonathan Scott-Bryan, Assistant Director, by email at [email protected].
• As part of the application process, candidates will be asked to provide written responses to six criteria, which can be found in the Candidate Information Pack.
• To support an equitable and accessible recruitment experience, we actively encourage candidates to let us know if they require any reasonable adjustments during the application or interview stages. Please contact [email protected], and we will work with you to meet your needs.

Interviews

• The shortlisting outcome is W/C 24th November 2026
  The interview date is 3rd December 2026
• We recommend preparing bullet points rather than fully scripted answers and using these as prompts during the interview if helpful. Interviews are held either at our London office or virtually via Microsoft Teams or Zoom.
• If you're shortlisted, we'll invite you by email to log in to the eRecruitment system and select an interview time. We will also provide full details of the interview process, including any tasks, assessments, or presentations you will be asked to prepare.
• If you are unsuccessful at the application stage, you will be notified by email, usually around one week before the interview date. We will send you a selection of the interview questions 48 hours in advance. This is intended to give you time to prepare and carefully consider your examples to ensure they align with the person specification for the role. Our recruitment process typically involves a single interview stage. On some occasions, we may choose to include a test or presentation task.
• We aim to notify you of the outcome within 2 working days of your interview. If we expect this to take longer, we will keep you informed.

Policies

As part of the Disability Confident Scheme, candidates who declare a disability and meet the six essential criteria we have selected will normally be shortlisted for interview. There may be occasions, such as having a high volume of applications, where it is not possible to interview all Disability Confident candidates who meet the six selected essential criteria for the role. We may wish to limit the overall number of interviews offered to both candidates with and without disabilities. In these circumstances, we will ensure that a proportionate number of disabled candidates are shortlisted for interview.

CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live. Therefore, we encourage applications from candidates underrepresented in the CSP’s workforce, including those from Black, Asian, and minority ethnic backgrounds, those with disabilities, and LGBTQIA+ people. Please note that all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our Equity Diversity, and Belonging strategy. 

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