Digital Systems Manager

UWC International

Hours
38.5 hours per week

About the Organisation

UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community of over 85,000 changemakers. Our work includes global fundraising, communications, promotion, and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges.

We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work, ensuring our organisational culture reflects the values we promote across the UWC movement.

About the role

The Digital Systems Manager leads and manages the development and implementation of UWC International’s digital platforms, business applications, tools, and processes, and IT, ensuring they are fit for purpose and effectively support UWC’s mission. As the key point of expertise for digital and IT solutions, the postholder ensures that technology and systems are effectively integrated, secure, and scalable to meet the needs of a dynamic, international charity

Responsibilities

Organisational Systems and Tools:

• Support the Head of External Relations with the procurement and implementation of a UWC CRM. Once in place, manage the system to ensure it is effectively developed, governed, and used across the organisation, with clear ownership, training, and data standards.
• Supported by the Administrative Officer, manage digital systems and tools for use across the UWCIO and by other members of the UWC movement where required.
• Responsible for the management and administration of business-critical digital systems, including Google Workplace.
• Develop and manage cyber security, ensuring systems are protected, and back-up arrangements are in place should an attack occur.
• Lead the continuous improvement of cross-organisational digital and IT systems, tools, and processes to reduce duplication, improve user experience, and increase efficiency. Provide technical frameworks, manage, support, recommend alternatives, and control access to
• ensure we have fit-for-purpose systems and tools, currently this includes Airtable, Slack, Zoom, Myriad, Alchemer, and Eventbrite.
• With the Head of External Relations and a web development agency, manage the technical aspects of UWC’s website.
• With the Director of Finance/Data Protection Officer, oversee data protection and information security within our digital systems and platforms, ensuring GDPR compliance, robust data governance, and adherence to frameworks and Cyber Essentials Certification/ ISO 27001.
• Manage digital services contracts, their access and renewals, and the daily management and updating of UWC International’s distribution and access lists, providing solutions and hands-on support and keeping up to date with changes in technology.

Digital Hardware:

• Track, manage, procure, allocate, and recover IT equipment and provide and maintain protocols in collaboration with other UWCIO departments and the external IT support provider.

Strategy and Management:

• Support the Head of External Relations in systems and digital planning alongside the Executive Director, Director of Finance, and Chief of Staff.
• Deputise for the Head of External Relations as required.

Skills, Competencies, Experience & Attributes

Experience:

• Substantial experience in managing and developing CRMs.
• Experience in supporting integration between multiple systems (fundraising platforms, email marketing, membership systems, etc)
• Proven experience in managing components of an IT application
• development project and the associated organisational changes

Skills & Knowledge:

• Extensive knowledge and understanding of digital tools such as
• Google Workspace, MailChimp, Airtable, Alchemer, Slack, and Zoom, with the ability to support others with them.
• Life-cycle management of digital tools, systems, and IT.
• Knowledge and experience in implementing systems and processes
• on data protection, data management, and cybersecurity.
• Able to work autonomously on IT and business systems, issues, and projects with little or no support.
• A proactive attitude with the ability to contribute meaningfully from day one

Core Competencies:

• Can forecast and plan for peaks and troughs in workload, considering how their work and that of the team impact other departments when planning and prioritising work.
• Can analyse assumptions and data to provide deeper insights and actionable recommendations. Able to understand challenges, identify opportunities, and develop long-term solutions.
• Maintains a professional attitude even when change is sudden or contrary to one's own ideas. Helps others and their team navigate through uncertain periods.
• Treats all staff with respect and understanding and values diversity in the team. Is sensitive to the diverse needs of individuals in the team.
• Inspires trust and respect in their team and department. Seeks opportunities to benefit stakeholders through service improvements or cost reductions. Able to effectively engage with stakeholders at all levels and serve as a trusted advisor.
• Can anticipate potential issues and take proactive steps to mitigate risks. Balances short-term problem-solving with long-term strategic thinking. Uses data and evidence to support decision-making and drive continuous improvement. Coaches team members on effective problem-solving techniques. Engages stakeholders to align solutions with organisational goals.
• Adheres to budget guidelines and policies in day-to-day financial decisions. Seeks approval for budget adjustments and expenditures in accordance with organisational policies before making any commitment to change. Ensures financial accountability and compliance with policies. Can provide leadership and direction to their team, ensuring clear objectives. Fosters a culture of inclusivity, collaboration, and accountability.

Required Qualifications

• Undergraduate degree in a related field or equivalent work experience.
• Postgraduate qualification relevant to the role

Compensation & Benefits

• Generous annual leave allowance: We offer 28 days holiday per year plus 8 public holidays (per year for part-time or fixed-term contracts).
• Paid leave for personal growth: Up to 2 days per year for volunteering or up to 2 days per year for study leave. 
• Learning & development opportunities: We have access to various learning and development platforms to support your professional growth.
• In-person meetings: Yearly Staff Away Days, team retreats, and travel to our international schools and international events as needed to create connected teams

Conditions of employment

• You need ot be eligible to work or reside in the UK.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Apply online
• To apply, please submit an up-to-date copy of your CV along with a cover letter in English (each a maximum of 2 pages). Applications will be reviewed on a rolling basis. If you are interested, submit your application as soon as possible.
• Your cover letter must:
  • Outline your experience, skills and competencies against the Person specification section in the attached Job Description.
  • Explain why you want to join UWC International.
  • Confirm your eligibility to work or reside in the UK.
  • Provide the name and contact details of two professional referenances, including their job title, email address and the capacity in which you are known to them. References are taken up before the second round of interviews.  We will not contact your referees without first letting you know.
• Please note that CVs received without a cover letter, including the information requested above, will not be considered. 

Interviews

• First round interviews on Thursday 29th & Friday 30th January (remote)
• Second round interviews  on Thursday 5th & Friday 6th February (remote or in person)

Policies

UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’. At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture.

We recognise that people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible. We will not discriminate or tolerate discriminatory behaviour on any grounds, such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background.

We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire to best serve the UWC mission and our global community. It is an ongoing journey, and we welcome all those ready to travel with us.

Return to listing