Bank Support Coordinator

Stroke Association

Hours
16 hours per week

About the Organisation

Stroke Association is the UK’s leading charity providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery, and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the differences and thrives on the diversity of our people. Guided by our approach to solving inequity in stroke, we are prioritising listening to and learning from lived experience across our charity.

About the role

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for innovative, passionate and professional individuals with excellent interpersonal and organisational skills to join our Bank Support Service. The Bank Support Service is there to support our commissioned services and SA Connect with unplanned absences such as vacancies and sickness absence, so we can continue to provide continuous high-quality support to Stroke Survivors. Reporting to a Bank Service Delivery Coach, the role will provide flexible support to a variety of services within our Locality Impact and Support Line teams.

Responsibilities

• Work with stroke survivors and carers to identify their needs, providing person-centred support which enables them to achieve their desired outcomes (goals).
• Deliver an effective service for stroke survivors and carers, in line with Stroke Association case management principles.
• Ensure that timely, confidential and accurate records are kept on our CRM database and all data is in line with our retention policy and GDPR compliant.
• Maintain awareness of, and promote where appropriate, the full range of the Stroke Association’s support products.
• Utilise the Resource Finder or local service directories for signposting/supporting with individual needs.
• To ensure that you manage and develop your own personal growth and performance. Take responsibility for keeping yourself well, physically and emotionally. Seek support from peers and your manager when complex or challenging calls test your resilience, whilst working in your own home.
• To follow Stroke Association policies and procedures

Skills, Competencies, Experience & Attributes

Essential Criteria:

• Experience of using technology and IT systems to record and maintain beneficiary data
• Experience of providing person-centred support to empower vulnerable people or people with a disability or long-term health condition and their carers
• Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)
• Ability to demonstrate empathy whilst working within professional boundaries
• Ability to manage time and competing demands effectively, working flexibly to adapt to a changing environment.
• Ability to nurture emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
• Ability to work with minimal supervision, embracing the principles of coaching, whilst recognising when to seek advice or guidance.
• Ability to demonstrate an understanding of our corporate values and a commitment to diversity and inclusion.
• Ability to champion the needs of stroke survivors, their families and carers with a range of health and social care support organisations

Required Qualifications

• Educated to a minimum of GCSE level or equivalent, or have relevant demonstrable industry experience

Compensation & Benefits

• Home working allowance
• Pension
• Critical illness cover
• Life Assurance
• Flexible working

Conditions of employment

• You must be a UK resident and have the right to work in the UK.

Working locations

• Home-based
• Occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

How to apply

• Please view the role profile.
• Please click to apply. Please submit your CV (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
• If you are applying under the Disability Confident scheme, please indicate this in your application when applying for the role.
• If you have  any questions, please drop us an email at [email protected]
• The application closing date is midnight, Sunday 15th November 2026.

Interviews

• The interview dates are 9th and 10th December 2026.
• Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

Policies

We are working to improve the representation of this lived experience at all levels within the Stroke Association, and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups, and we're committed to continuously improving our diversity and inclusion efforts. If you have questions or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

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