Administration and Content Delivery Officer

Expert Witness Institute

Hours
17.5 hours per week

About the Organisation

Expert Witness Institute (EWI) is the voice of the Expert Witness community, championing experts from all professional disciplines and the lawyers who use their services. Our mission is to support the proper administration of justice and the early resolution of disputes through high-quality expert evidence from specialists.

There has never been a more exciting time to work with the EWI. As we enter our next strategic period, we have ambitious plans for growth, and a key strand of this is how we leverage our content and policy work to increase visibility and member value.

About the role

This role will provide effective administrative support for the Policy Manager and be responsible for managing content on the EWI website. The successful candidate will be a results-driven, positive, and highly motivated self-starter, with excellent organisational skills and the ability to work independently.

They will be an excellent communicator who can liaise effectively with a wide range of people and have experience of using CRMs (ideally MS Dynamics) and Content Management Systems for uploading content to websites. This role would particularly suit someone with experience of working in a legal environment, or in a role supporting lawyers or expert witnesses.

We expect everyone to: 

• Focus on growth, effectiveness, and solutions
• Be able to explain EWI’s purpose and the membership offer
• Be a team player, be collaborative and contribute to delivery across the entire organisation
• Customer-centric, exceeding expectations as often as possible
• Innovative and continuously improve the way work is performed
• Share knowledge and ensure understanding of responsibilities in managing organisational knowledge and information
• Support EWI’s values
• Continually grow and develop professional skill sets
• Familiarise themselves with EWI’s policies and comply with them

Responsibilities

Key Responsibilities:

• Provide effective administrative support to the Policy Manager.
• Identify, liaise, and work with contributors to EWI articles or podcasts.
• Research and support the development of member content.
• Create, update, and maintain content on the EWI website.
• Respond to member queries, ensuring appropriate support is provided.

Main Duties:

• Identify and liaise with experts and legal professionals who can write or who will participate in our content, including articles (eg Day in the life, working with experts), case updates, and podcast episode segments (eg Case that changed me).
• Upload content onto the website. 
• Undertake research and prepare briefing notes on content priorities.
• Support the development and delivery of member content.
• Help maintain tools for members (templates, Terms and Conditions) and update content on the Knowledge Hub.
• Support the Policy Manager in the delivery and analysis of member consultations. 
• Take minutes of meetings (Editorial Committee)
• Answer queries through contact forms and email inboxes
• Maintain GDPR compliance within a member data context
• Assist with and attend internal and external events representing EWI
• All other tasks and responsibilities commensurate with the purpose and objectives of the role

Skills, Competencies, Experience & Attributes

Key Skills, Attributes & Desirable Qualities:

• Experience of working in a legal environment, or in a role supporting lawyers or expert witnesses would be beneficial.
• A business-minded, positive approach with the ability to maintain high-quality standards
• Excellent organisational skills with the ability to work independently.
• An excellent communicator who can liaise effectively with a wide range of people. 
• A strong technical aptitude with experience in IT, CRMs (ideally MS Dynamics), and CMS
• Excellent written, verbal, and social media skills.
• Ability to manage customer relationships and support clients and customers in a professional environment.
• Ability to analyse feedback and make changes to services as a result.
• Ability to articulate the value of EWI’s products and services.
• Able to collaborate with a multi-disciplinary team
• Evidence of Continuing Professional Development.

Compensation & Benefits

• Plus additional payment in recognition of the additional costs incurred due to working from home. You will be paid a pro-rata sum of the amount set annually by the Board.

Working locations

• Home-based
• This role may require occasional evening work or full days for conference attendance, for which time off in lieu will be given. The arrangements for this will be agreed in advance with the individual.

How to apply

• Please send a CV and covering letter outlining how you meet the person specification to [email protected]
• The closing date for this role is 27th November 2026, at 9 am. We therefore reserve the right to close applications early.

Interviews

• We will be reviewing applications and interviewing candidates who meet our requirements throughout the period.

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