Account Manager

British Small Animal Veterinary Association

Hours
30 hours per week

Length of contract
12 month

Start date
January 2026

About the Organisation

BSAVA is a professional membership association that exists to advance care for companion animals. With a membership of more than 10,000 veterinary surgeons, vet nurses and students, we work in the UK and internationally to promote excellence in small animal practice through education and science, by facilitating training, conducting research, and developing policy. Each year, we deliver numerous education courses, host BSAVA events, and publish books, manuals, apps, and magazines.

At the BSAVA, we are passionate about empowering veterinary professionals with the knowledge, skills, and support they need to thrive in their careers and deliver the highest standards of care to companion animals.

About the role

The BSAVA has an exciting opportunity for an experienced event professional with a flair for creativity, collaboration, and relationship building. Join the British Small Animal Veterinary Association (BSAVA) and play a pivotal role in shaping engaging, high-quality events that connect and inspire the small animal veterinary community.

As an Account Manager, you’ll lead the end-to-end delivery of BSAVA’s event portfolio from concept through to delivery, ensuring every experience reflects our mission to drive excellence in veterinary practice. Alongside managing a small portfolio of established events, you’ll play a key role in developing and implementing new event concepts as the Association’s event strategy evolves, helping to shape the future of our community engagement.
 
Working closely with colleagues, partners, and suppliers, you’ll create innovative, impactful, and financially sustainable events that foster learning, connection, and professional growth. We’re looking for someone with proven experience managing complex events, excellent stakeholder and project management skills, and the confidence to work both creatively and strategically.

Responsibilites

Operational:

• Collaborate with committees, internal and external stakeholders, and commercial partners to design event programmes
• Contribute creative input into event ideation and attendee experience
• Input into attendee experience and engagement
• Input into event technology requirements to enhance attendee experience, both pre-/post-event, and onsite, in conjunction with the Head of Partnerships and Events and Events Coordinator
• Provide structured post-event evaluation and improvement recommendations
• Input into event budgets in conjunction with the Head of Partnerships and Events
• Maintain detailed documentation and tracking tools to manage timelines, actions, and reporting

Event Organisation & delivery:

• Venue contracting in conjunction with the Head of Partnerships and Events
• Venue sourcing in conjunction with the Head of Partnerships and Events 
• Venue management
• Catering
• Audio visual 
• Oversight of the hotel allocations in conjunction with the Events Coordinator
• Management of hotel allocations, including negotiating the contract
• Branding of the venue, including set design, indoor and outdoor signage, in conjunction with the in-house marketing team
• Event materials (onsite)
• Procurement, appointment, and management of all third-party suppliers
• In conjunction with the Head of Partnerships and Events and the Events Coordinator, oversee the production and editing processes of all relevant speaker materials and supporting documentation where relevant. 
• Confirm requirements for programme onsite delivery (IT provisions, practical et-up etc.) in conjunction with Events Coordinator. 
• Oversee the onsite event delivery and management of registrations, including planning for registration onsite, badging requirements, liaising with BSAVA IT department and external suppliers, in conjunction with the Events Coordinator.
• Liaise with the Head of Partnerships and Events for the required on-site staffing requirements

Sponsorship & Exhibition Organisation:

• Complete responsibility for the exhibition and exhibition pre-event and on-site functions and activities.
• Responsible for the management of the floorplan design and stand allocation in conjunction with the Head of Partnerships and Events.
• Coordinate floorplan updates and amendments, ensuring sign off from venue and H&S consultant (where applicable).
• Responsible for the contract and financial management of all commercial partners, including the invoicing process.
• Fulfillment of all sponsors and exhibitors' agreements in conjunction with the Events Co-ordinator. 
• Maintain and update partner databases, including the CRM

Commercial & Partnerships:

• Support with drafting proposals, with input on content and design in conjunction with the Head of Partnerships and Events, and the Events Coordinator
• Working with the Head of Partnerships to design commercial partner packages to ensure they meet the commercial needs of exhibiting and sponsoring companies without compromising BSAVA values and ethics.  
• Working with the Head of Partnerships and Events to design commercial partner packages for the wider Association product portfolio. 
• Arrange and attend commercial partner meetings as required. 
• Communicate regularly with commercial partners, committee members, other BSAVA Staff members, and third-party suppliers to ensure that the requirements are coordinated and fulfilled.

General:

• Work cross-functionally with the marketing and communications teams to create excitement and engagement and to ensure the effective marketing of events and commercial partner opportunities.
• Proactively build relationships with colleagues, committees, external stakeholders, suppliers, venues, partners, etc.
• Communicate regularly with commercial partners, committee members, other BSAVA staff members, and third-party suppliers to ensure that the requirements are coordinated and fulfilled.
• Liaising with other team members to ensure all relevant requirements are met and all commercial partner agreements are honoured and fulfilled in conjunction with the Partnerships and Events team.
• Produce, maintain, and adhere to a project schedule for any events / commercial partner activities that are the post holder’s responsibility.
• Ensure sufficient understanding of other team roles and processes in order to be able to provide cover for the other members of the Partnerships and Events team in the event of absence / as required.
• Contribute to the development and operation of the Partnerships and Events team by individual initiative.
• Comply with relevant Association policies and procedures.
• Undertake appropriate training to support personal and professional development as identified through the PDP process.
• Perform other such duties as reasonably required and that are within the scope of your role.

Skills, Competencies & Experience

Experience:

• Minimum of 5 years demonstrable experience in running complex conferences, congresses, events – in-person, hybrid, and online.
• Experience in managing complex projects.
• Experience in using event management software and online registration systems.
• Demonstrable experience in client relationship management.
• Working with stakeholders, both internal and external.
• Experience in managing budgets.

Knowledge & skills:

• Well organised with excellent interpersonal skills; written, oral, and digital communication skills.
• Proven negotiation and diplomacy skills.
• Strong project management skills. 
• Excellent attention to detail.
• Ability to understand and interpret complex information from a range of key stakeholders.
• Confident in liaising with senior colleagues and external figures.
• Ability to work effectively at pace. 
• Proven ability to effectively manage multiple deadlines
• Confident working independently.
• Excellent IT skills and confident in the use of MS Office.
• Understanding of GDPR compliance.
• Up-to-date knowledge of event developments and event management tools, with a commitment to staying abreast of trends.

Personal & Qualities:

• Ability to work proactively, using own initiative to accomplish a variety of tasks.
• Self-motivated and enthusiastic with the ability to work under pressure and manage competing priorities and deadlines.
• Ability to work collaboratively as part of a team.
• Strives for high-quality work.
• Flexible attitude to work.
• Good communicator.
• Honest and dependable

Desirable Requirements:

• Experience in delivering events within the veterinary or life sciences sector.
• Experience in the not-for-profit sector.
• Experience in sponsor management.
• Experience in developing commercial opportunities and revenue generation.
• Experience with exhibition health and safety requirements.
• Experience using a CRM
• Knowledge of sponsor management.
• Knowledge of exhibition health and safety requirements.
• Knowledge of the veterinary sector.
• Displays problem-solving and critical thinking skills.

Required Qualifications

• Educated to degree standard or equivalent through experience in event management, Event management qualification.

Compensation & Benefits

• Generous employer pension contribution starting at 7%.
• Holiday entitlement equivalent to 25 days (FTE) plus bank holidays.
• Support for hybrid working for our employees, meaning you can work at home for up to two days a week, and we also have a comprehensive Flexible Working Policy.
• Enhanced family leave benefits, including maternity, paternity, adoption, and other family-related leave.
• Life assurance providing cover at three times your annual salary.
• Free legal helpline, offering access to specialist lawyers for advice on a range of legal matters.
• Health and well-being support, including a 24/7 Employee Assistance Programme, a network of mental health first aiders, enhanced company sick pay, occupational health services, and annual flu vaccinations.
• Ongoing training and development opportunities to support you in fulfilling your role.
• Free onsite parking and a Cycle to Work scheme, offering a discounted purchase of a bicycle and accessories to support healthy, low-carbon commuting.
• Regular social activities and events for those who wish to get involved

Working locations

• Hybrid model, working in the Gloucester office and remotely

How to apply

• Please submit your CV and a covering letter outlining how you meet the requirements of the role description to Sarah Fitzpatrick at [email protected]
• If you have any questions or would like to discuss the role, please contact Sarah using the email address above.

Interviews

• Interviews will be offered on a rolling basis.
• We will review applications and conduct interviews on an ongoing basis before the closing date.

Policies

Our commitment to equality, diversity, and inclusion (EDI) underpins our belief that we can make the Association stronger through the unique contributions we can all bring. We create inclusive teams aligned to our values and encourage applications from a diverse range of suitably qualified candidates.

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