Technical Support FAQ

This page is to support you with any technical issues you are experiencing at the website.

Video not showing on a Resource or Article

You need to clear your cache (memory of your browser). Instructions of how to do this for three main browsers are shown below.

Chrome

• Open Chrome.

• Click the three dots (⋮) in the top-right corner.

• Select Settings > Privacy and security.

• Click Clear browsing data.

• Choose "Cached images and files" (you can leave other boxes unchecked).

• Click Clear data.

Safari (Mac)

• Open Safari.

• Click Safari in the top menu bar, then select Settings (or Preferences).

• Go to the Privacy tab.

• Click Manage Website Data.

• Click Remove All > Remove Now.

• Alternative Quick Way: Press Command (⌘) + Option + E to empty the cache.

Microsoft Edge

• Open Edge.

• Click the three dots (⋮) in the top-right corner.

• Select Settings > Privacy, search, and services.

• Under Clear browsing data, click Choose what to clear.

• Select "Cached images and files".

• Click Clear now.