Relationship Executive

Institute of Directors

Hours
35 hours per week

About the Organisation

Institute of Directors (IoD) is a thriving membership community for Directors in the UK and beyond. We support directors and senior decision-makers through professional development, valuable networking opportunities, and by championing the voice of business at the highest levels. 

Everything we do is built around three key pillars:

• Connect: Bringing together directors and business leaders to share ideas and build meaningful professional relationships
• Develop: Providing world-class professional development designed by directors, for directors
• Influence: Representing members' interests and ensuring business leaders have a strong voice in shaping policy

About the role

As a Relationship Executive, you'll play a key role in building and strengthening relationships with IoD members, volunteers and community leaders across the South of England. Working within the Relationship Team, you'll help create vibrant member communities, support volunteer-led initiatives and ensure members maximise the value of their IoD membership.

This highly collaborative role combines relationship management, community engagement, event support, and operational coordination. You'll work closely with colleagues across Membership, Events, Professional Development, Marketing and Policy to deliver an outstanding member experience.

Join us in helping directors and business leaders connect, develop and influence the future of UK business. If you're passionate about building relationships, creating exceptional member experiences and supporting thriving professional communities, we'd love to hear from you.

Responsibilities

Key Responsibilities:

• Building strong relationships with members and volunteer leaders through proactive engagement and effective communication.
• Supporting Regional and Special Interest Group leadership teams through volunteer recruitment, onboarding and ongoing development.
• Working with colleagues to plan and deliver member engagement, retention and growth initiatives.
• Supporting the creation, promotion and delivery of local, regional and national events.
• Providing excellent customer service and acting as a trusted point of contact for members and volunteers.
• Maintaining accurate records and member activity data within the IoD CRM system.
• Monitoring community performance and producing reports and insights to support decision-making.
• Identifying opportunities to improve processes and enhance the member experience.
• Representing the IoD at occasional regional events and meetings across the South, South West and Devon & Cornwall.

Skills, Competencies, Experience & Attributes

Essential Skills & Experience:

• Strong understanding of business, membership or professional organisations.
• Excellent customer service skills and a genuine passion for delivering exceptional member experiences.
• Experience using CRM systems and maintaining accurate records.
• Exceptional verbal and written communication skills.
• Strong organisational and project management skills.
• Ability to manage competing priorities and work effectively in a hybrid environment.
• Strong stakeholder management and relationship-building skills.
• Awareness and understanding of GDPR requirements.

Personal Attributes:

• A natural relationship builder who enjoys working with people.
• Professional, positive and approachable.
• Confident working with a diverse range of stakeholders, including senior business leaders and volunteers.
• Collaborative team player who works effectively across departments.
• Proactive, adaptable and solutions-focused.
• Willing to travel occasionally across the South of England to support members and community activity.

Required Qualifications

• Degree qualified, or able to demonstrate equivalent professional experience.
• A minimum of two years' experience in a membership, customer service, relationship management or community-focused environment.

Compensation & Benefits

• 25 days annual leave
• Generous contributory pension scheme
• Life Assurance of 4 x salary, or 8x salary if you have dependents
• 1 x Wellbeing Day, and 2 x Corporate Social Responsibility (CSR) days
• Christmas closure
• Bonus Scheme
• Employee Assistance Programme
• Monthly Employee of the Month Award, and quarterly colleague-nominated employee Above & Beyond Award
• Access to Perkbox platform
• Discount in Member café, bar & restaurant

Working locations

• Hybrid model, working in the London office and remotely
• While the majority of work can be undertaken remotely, occasional travel to our London office will be required for team meetings and collaboration. The role supports activity across the South, South West and Devon & Cornwall regions, and the successful candidate will be expected to undertake occasional travel within these areas to support members, volunteers and events.

How to apply

• Apply online

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