Membership Manager

British Society for Rheumatology

Hours
31.5 hours per week

About the Organisation

British Society for Rheumatology is a membership organisation that brings together expertise from across the rheumatology profession. We harness a wide variety of experience and skills to ensure we are supporting our members to the very best of our combined ability. Involving patients and carers at every step, we aim to ensure that physicians and clinicians are equipped to provide high-quality care.

About the role

 As BSR’s Membership Manager, you will be responsible for overseeing BSR’s membership offer. You’ll work on plans to recruit members across various roles in the rheumatology specialty and engagement tactics to ensure members are retained year on year. Working closely with the Head of Marketing, Communications, and Membership, you’ll drive forward a compelling value proposition for membership by refining our benefits package and developing tailored audience content.

With responsibility for our digital-first membership engagement plans, you’ll work on strategies that drive our engagement, provide real-time feedback, and give us insight into how our members behave. You’ll lead and coach a Membership Executive to develop their skills and together, provide excellent customer service and membership experience. 

Responsibilities

Membership Recruitment and Retention:

• Develop and execute strategies for acquiring new members 
• Engage in digital outreach and in-person networking to promote BSR membership and develop a deep understanding of our audiences and the pressures they face 
• Cultivate relationships with current members to ensure high retention rates and insightful feedback loops 
• Monitor membership trends and adjust recruitment and retention strategies as necessary
• Support strategic networking by facilitating meetings with members and the Senior Management Team/President(s)

Customer Service and Member Engagement:

• Serve as a key point of contact for all member enquiries, providing an exceptional service 
• Ensure a positive experience for new and existing members with engaging communications, including regular newsletters and lifecycle campaigns 
• Organise and host events, webinars, and other member engagement activities to foster community 

Database and Process Management:

• Maintain an up-to-date and accurate membership database (CRM) and an internal super-user 
• Track membership renewals, payments, and communication preferences 
• Analyse membership data to identify trends, opportunities for growth, and areas for improvement 
• Oversee membership billing, including invoicing, payment tracking, and collection efforts 
• Monitor membership revenue and work with the finance team to report on financial performance
• Develop pricing strategies as needed

Reporting and Analysis:

• Prepare regular reports on membership growth, retention, engagement, and financials for the Senior Management Team and Board of Trustees 
• Use data and feedback to continuously improve the membership offering from BSR 
• Stay up-to-date on membership trends, membership models, and best practices to keep the BSR offer relevant

Skills, Competencies, & Experience

• Experience of working in membership or a relevant customer-facing role
• Experienced in database management and working with digital collaboration tools 
• Strong skills in data analytics, insight, and impact measurement 
• Excellent communication skills and the ability to communicate with a variety of audiences across multiple channels (including digital) 
• Strong management skills to direct, support, and motivate their staff to perform to high standards
• Excellent organisational skills 
• Ability to build effective collaborative partnerships with internal and external stakeholders 
• Strong problem-solving skills 

Compensation & Benefits

• 30 days Annual Leave & Bank Holiday
• Incentive Scheme 
• Income Protection Scheme 
• Pensions Scheme
• Employer Pension Contribution 9%
• Life Assurance
• Interest-free Season Ticket Loans 
• Ride-to-work Scheme 
• Interest-free loan scheme 
• Generous Enhancements
• Parental and family leave
• Paternity Leave: 6 weeks at full pay. 
• Free Period Products
• Free flu Vaccinations 
• Mental Health First Aiders 
• BUPA Healthcare Scheme 
• Enhanced sick pay offer is: 
  • Up to two years’ service: 4 weeks full pay and 4 weeks half pay 
  • After two years’ service: 12 weeks full pay and 12 weeks half pay

Conditions of employment

• You need to have the right to work in the UK

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Apply Now
• We ask you to send us a CV and cover letter. You can attach your CV to our portal and just copy your covering letter into the personal summary box

Policies

• BSR is committed to encouraging inclusion, equality, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives. 

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