Membership Coordinator

ISEAL Alliance

Hours
37.5 hours per week

Length of contract
1 year

Salary
£30,000 - £34,500 per year

About the Organisation

ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Our values are Connection, Empowerment, Inspiration, Well-being, Creativity, and Celebration. These are traits we value in each other and in the organisation overall, and we instil these in all our processes and interactions.

The issues we work on are of a global nature, and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation, and through our commitment to diversity and inclusion, we want to add strengths and perspectives to our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion, and many other areas forming part of someone´s identity. We are proud to be an equal opportunity employer. As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities.

About the role

ISEAL is offering an exciting opportunity to work in a sustainability-focused setting for a proactive and process-oriented individual with excellent attention to detail and a passion for good customer service.  The role provides administrative, logistical, and communications support as part of the team dealing with all membership aspects, offering valuable exposure to a wide range of sustainability schemes. If you are looking to apply your existing administration skills to work in a customer facing role, this opportunity will provide you with excellent insight and access to a wide network.

ISEAL supports sustainability standards and similar market-based sustainability systems to improve their impacts on people and planet. The Coordinator will support two crucial functions of the membership team. On the compliance side, the role will be the first point of contact for members, ensuring that member evaluations and associated tasks are coordinated effectively. On the services and prospecting side, the coordinator will engage with a diverse range of organisations working in sustainability, assisting in pitching and communicating clearly about the membership value, the application process and its requirements, as well as providing specialist services and support.

To be considered for this role, you will be highly organised with great attention to detail, be process-oriented, and committed to providing excellent customer service. You will enjoy working on a varied set of tasks related to different areas of the membership provision. Having gained a good level of work experience, you are familiar with process administration, customer service, and stakeholder communications. You have an interest in learning more about member compliance processes and service provision. This role is supported by two associate managers in the team.

Responsibilities

Membership Applications and Compliance Programme:

• Deliver administrative tasks in the compliance programme and application process, including scheduling calls, sourcing and maintaining evaluator records of competence & conflict of interest
• Coordinate the application process for aspiring members, pre-assess the completeness of applications, and provide process guidance and support throughout their application journey
• Coordinate independent external member evaluations and act as the main point of contact, responding to enquiries
• Maintain and update the Salesforce Compliance portal (platform used to manage evaluations)
• Record and track data across various platforms, updating logs and content on the ISEAL website
• Coordinate information and produce reports/minutes in support of programme management, the ISEAL Membership Committee and strategic development of the compliance programme
• Contribute to systematic measurement and improvement of the compliance programme

Services and Member Prospecting:

• Act as the first point of contact and respond to enquiries about ISEAL, services and membership
• Schedule and co-lead prospect calls, taking notes and supporting follow-up actions
• Support to develop and maintain effective relationships with members and prospective members, as well as key stakeholders related to the compliance programme
• Use and continually improve record-keeping systems, tracking customer relationships on Salesforce and support member/customer prospecting processes
• Coordinate customer relationships related to the ISEAL Insight subscription package, including recruiting new customers and supporting existing relationships, tracking payments, and coordinating delivery of content
• Support delivery of ISEAL’s training courses, including coordinating promotions, registrations and event logistics
• Deliver administrative tasks to support ISEAL’s tailored services processes, including preparing service agreements on the contract management system and managing payments

General:

• Assist in promoting best practice in the use of IT, communications and knowledge management systems within projects, and support efforts to help bring about improvements
• Provide ad hoc support to organisation-wide initiatives, if needs arise
• Liaise with colleagues at all levels across the organisation
• Additional responsibilities as assigned by supervisors

Skills, Competencies & Experience

Experience, Knowledge and Attribute:

• Experience working or interning in a support/administrative role, ideally in an international NGO, professional or membership organisation
• Some experience in a role encompassing customer service, communications or sales, with a focus on high-quality services
• Strong organisational skills, with some experience in supporting administration, meeting coordination, logistics, contracts, etc.
• Strong attention to detail, with demonstrated experience with proofreading and record management or similar
• Confidence in using digital tools and systems, with a proactive attitude to improvements
• Good time management and ability to organise multiple simultaneous tasks efficiently
• Excellent written & spoken English, with proven ability to write clearly and concisely
• Confidence in communicating with colleagues, customers and external partners, displaying professionalism in both online and in-person settings
• Ability to communicate and work effectively in a largely remote, international environment
• Ability to thrive in a dynamic work environment with changing projects and working with multiple reporting lines
• Confidence in using the Microsoft Office suite and IT systems, familiarity with virtual meeting tools (MS Teams, Zoom, etc), use of contact management databases (Salesforce)
• Interest in social, environmental, and economic sustainability

Additionally desirable

• Experience in a compliance-related role
• Exposure to a professional sales environment

Compensation & Benefits

• 25 days of annual leave
• Extra five days after the full five years.

Conditions of employment

• You must have the right to work in the UK

Working locations

• Hybrid model, working in the London office and remotely
• The post holder will be required to undertake occasional international travel

How to apply

• Apply online
• Enquiries about the role can be directed to [email protected].

Interviews

• Please note we will not individually contact applicants unless they are shortlisted for an interview. We do not accept application letters created by AI, as we would like to hear from applicants in their own words.
• First interviews (Teams): w/c 6th-10th November
• Pre-interview timed exercises (between 60 – 90 minutes from home): 12th-17th November
• Panel interviews (Teams or in person): w/c 17th November
• Decision: by late November

Policies

If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests. Please note that ISEAL will cover travel expenses for in-person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange cover for the duration of the interview/exercises.

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