Income Officer

Motor Neurone Disease Association

Hours
37 hours per week

About the Organisation

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families, and their carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so that the needs of people with MND, as well as everyone who cares for them, are recognised and addressed by the wider society.

About the role

This role is key to ensuring we can continue to deliver and grow our work. As an Income Officer, you'll play an important part in ensuring all income is accurately processed and allocated while maintaining high standards of supporter care.

Responsibilities

• Process income from various channels using the Raiser's Edge database, ensuring accuracy and consistency
• Allocate restricted income in line with supporter requests
• Build and maintain positive relationships with supporters to understand their giving intentions
• Respond to telephone, email, and written queries, including complex cases, with professionalism and care
• Oversee regular giving from over 7,000 supporters via Direct Debit, Standing Order, and Payroll Giving
• Manage data across multiple systems, including Access databases, ensuring data integrity and accuracy
• Conduct Gift Aid audit checks before HMRC submission, supporting income generation of approx. £1 million annually
• Ensure compliance with Data Protection, HMRC, and audit requirements when handling sensitive supporter data
• Contribute to process improvements by identifying and helping implement innovative solutions
• Collaborate with teams across the organisation to support shared goals and effective ways of working

Skills, Competencies, & Experience

Essential Criteria:

• Confident using databases and experienced in accurate data processing
• Familiar with financial processes and procedures
• Comfortable working with donation platforms and processing systems
• Skilled in problem-solving with a practical and thoughtful approach
• Advanced user of Microsoft Office, especially Excel, Word, and Outlook
• Clear and professional communicator, both written and verbal
• Able to prioritise your workload, manage multiple tasks, and meet deadlines
• Enjoys working collaboratively with others, bringing a positive and flexible mindset

Compensation & Benefits

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.

Conditions of employment

• You need to have the right to work in the UK

Working locations

• Hybrid model, working in the Northampton office and remotely

How to apply

• To support an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. If you would like to apply via video or audio file, please send your recorded application to [email protected]

Policies

• We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND: employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

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