Digital Marketing Communications Officer

University Association for Contemporary European Studies

Hours
35 hours per week

About the Organisation

UACES (University Association for Contemporary European Studies) is a global membership charity for academics, students, and practitioners interested in all aspects of Europe and the European Union. Our core purpose is to support and empower our community to advance education for the public benefit through the teaching and research of contemporary European Studies. Our 1,000+ members have backgrounds in various disciplines, including politics, international relations, law, sociology, economics, and humanities.

About the role

As the Digital Communications and Marketing Officer, you will use your creative expertise and exceptional writing skills to put UACES members and the wider community at the heart of your work. You will plan and deliver high-quality communications that inform, engage, and influence UACES audiences and use data and evaluation techniques to improve and measure the impact of your work.

Responsibilities

• Implement engaging multi-channel communication and marketing campaigns to raise awareness of UACES activities and work (including email, website, social media, online advertising)
• Write, design, and issue the UACES Newsletter for members and subscribers, as well as email campaigns for specific UACES activities to segmented audiences.
• Regularly plan, create, review, and update the UACES website with timely content and work with the web developer to enhance user experience.
• Undertake the day-to-day management of the UACES social media channels and work with the Executive Director to support the delivery of the UACES social media strategy.
• Undertake the day-to-day management of the Ideas on Europe blog.
• Create photos and short videos for the UACES website and social media channels.
• Ensure tone of voice and brand consistency in all UACES outputs.
• I will use analytics to report on the reach and impact of UACES campaigns, track performance, and use insights to improve future campaigns and build audience engagement.
• Attend UACES events to coordinate and deliver onsite communications and marketing
• Develop a thorough working knowledge of the UACES CRM and CMS systems and ensure all communications comply with GDPR legislation.
• Attend meetings, conferences, staff training, and any other appropriate activities to actively contribute to UACES’ overall work.
• To undertake other reasonable duties as required by the Executive Director.

Skills, Competencies, & Experience

Qualifications and Training:

• Knowledge of communications and marketing, and its application in a work setting.
• Evidence of commitment to continued professional development, e.g., training courses and informal learning in relevant areas.

Experience & Knowledge:

• Demonstrable experience of delivering communication and marketing campaigns across a range of channels to deadlines and budget.
• Technical working knowledge of communications and marketing disciplines, including design, digital, and offline communications.
• Working knowledge and practical experience of using web content management and email software systems.
• Excellent working knowledge of
• Microsoft 365 ,particularly Outlook,
• Excel and Teams.
• Excellent working knowledge of Canva
• Professional / Adobe Creative Suite

Skills and Abilities:

• Excellent writing, copywriting, editingand proofreading skills.
• Excellent communication skills.
• Ability to use own initiative to prioritise workload and conflicting deadlines.
• Ability to build effective working relationships with key internal and external stakeholders.

Desirable Criteria:

• Good working knowledge and relevant qualification in European Studies and related areas.
• Experience of working in the charity and membership sector.
• Experience analysing a range of metrics and using them to inform and improve outputs.
• Experience in photography and video production, and willingness to undertake training in this area.
• Working knowledge and practical experience using a membership CRM system.
• Good working knowledge of GDPR in relation to the management of personal data.
• Understanding of project management approaches

Compensation & Benefits

• 28 days plus bank holidays plus three office closure days over the Christmas period.
• Contributory Pension Scheme – employee contribution is 5%
• UACES  Contribute 10%.
• Professional development programme including regular 1- 1s, appraisal, and training plan.
• Family-friendly policies and procedures.
• Flexible working practices.
• Time off in lieu of UACES event attendance.

Conditions of employment

• You must have the right to work in the UK

Working locations

• Hybrid model, working in the London office and remotely
• Travel to events and meetings in the UK and Europe is required

How to apply

• Please email your CV and a cover letter outlining how your skills and experience match the role specification to Kerry Cole, Executive Director at [email protected] by Sunday, 18th May 2025

Interviews

• The interview will be held on Monday, 2nd June 2025
• Please note we reserve the right to close the vacancy early if a sufficient number of candidates is received. 

Policies

• Equality, diversity, and inclusion (EDI) are core values at UACES, and all employees are expected to demonstrate their commitment to our EDI policy. We are passionate about building and sustaining an inclusive and equitable environment for UACES members, committees, and staff. The UACES community strives to be one where people feel safe, where differences are accepted, where engagement is apparent, and where all contributions are encouraged, valued, and respected. We particularly welcome applications from candidates who are underrepresented in the UK Higher Education sector. We are committed to making reasonable adjustments to support you throughout the application.

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