Digital Manager

FSRH

Hours
35 hours per week

About the Organisation

Faculty of Sexual and Reproductive Healthcare (FSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multidisciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all.

About the role

We are seeking a Digital Manager to oversee the FSRH digital infrastructure, ensuring seamless integration across our website Content Management System (iMIS RiSE), member engagement platform (iMIS), and Learning Management System. The ideal candidate will expertly manage digital development initiatives, maintain productive relationships with technology suppliers, and deliver responsive first-line technical support.

With strong content management capabilities, you will ensure all web and LMS content adheres to brand guidelines, implement SEO best practices, and deliver an exceptional user experience. You will also facilitate comprehensive staff training, spearhead strategic digital improvements, and leverage analytics to drive data-informed decisions that enhance both member engagement and organisational effectiveness.

Responsibilities

Team Leadership:

• To manage the FSRH Digital Team, consisting of a Data Manager

Digital platform Ownership:

• Work closely with the Data Manager to ensure the integration between the website (iMIS RiSE), our Learning Management System, and the member engagement system (iMIS) continues to work well.
• Plan and support the delivery of any development work from a website perspective in close collaboration with staff, where necessary, and with the website supplier and implementation partner, where necessary. This includes understanding and specifying business requirements sufficiently well for suppliers to quote against and undertake the required development work.
• To liaise with third-party suppliers on a regular basis regarding integration between digital platforms, including the website (iMIS RiSE), member engagement system (iMIS), LMS, and other online products.
• Act as the first line of support for technical issues related to the FSRH website, associated websites, and the Learning Management System (LMS). Collaborate with staff and external developers to identify solutions and escalate issues to external support when necessary.

Website and LMS Content:

• Create, develop, and manage content on the FSRH website and LMS, ensuring all updates align with the organisation’s tone of voice and brand guidelines. Apply knowledge of SEO best practices and user experience principles to enhance visibility, accessibility, and overall content effectiveness.
• Train and support identified staff to use the content management system (iMIS RiSE) and to understand the basics of good website copy. Ensure that content changes are of a high standard and good quality.
• Consider user journeys in all aspects of content development and updates, ensuring that navigation and structure support intuitive and meaningful user experiences.
• To ensure processes for regularly reviewing, prioritizing, and refreshing all web content are maintained and overseen, liaising with teams across the organisation.
• Work closely with the Marketing Team to support key campaigns by providing website support where needed.

Website Analytics:

• Maintain and manage Google Analytics and Google Tag Manager implementations, using these and additional data sources to monitor website performance, produce regular reports, and deliver actionable recommendations for optimisation and feature enhancement.
• Using website analytics and other tools to understand user behaviour.
• Strategic digital development
• Lead the strategic development and continuous improvement of the website to ensure it meets evolving user needs, supports organisational objectives, and delivers content more effectively.
• Stay up-to-date with emerging website and digital trends, tools, and technologies, and advise on possible improvements or alternative approaches to digital solutions, particularly in areas such as Artificial Intelligence (AA) and machine learning.

Other:

• To ensure all FSRH digital platforms and associated information adhere to Data Protection laws and current FSRH policies.

Skills, Competencies & Experience

• Previous experience in a similar digital management role 
• Experience working with website Content Management Systems (CMS)
• Familiarity with Learning Management Systems (LMS)
• Knowledge of user experience (UX) principles
• Basic understanding of HTML
• Strong understanding of SEO, page optimisation, and website copywriting
• Technical understanding of digital systems and platforms
• Creativity in designing engaging, accurate content with a high level of attention to detail
• Experience using Google Analytics 4 and Google Tag Manager
• Experience and understanding of GDPR and its practical application
• Confidence in managing multiple projects and working with stakeholders across departments and seniority levels
• Excellent Microsoft Office skills, with a good working knowledge of Office 365
• Strong and positive communication skills, both written and verbal
• Willingness to work flexibly in response to changing priorities
• Excellent time-management and prioritisation skills
• Interest in sexual and reproductive healthcare (SRH)

Required Qualifications

• Educated to degree level or Equivalent by experience

Compensation & Benefits

• 25 days holiday, and an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• Annual Volunteering Day
• Pension and life assurance scheme: 10%
• Employer contribution 5%
• Employee contribution to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Enhanced maternity, paternity & adoption pay
• Free eye tests

Conditions of employment

• You must have the right to work in the UK

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Apply now
• Please complete the application form by 11th June 2025 at midday

Interviews

• Interviews are likely to take place on 19th and 20th June 2025

Policies

• We value diversity, promote equality, and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bia,s and your application will be anonymised to support this.

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