Digital Communications and Marketing Officer

University Association for Contemporary European Studies

Hours
35 hours per week

Salary
£27,999 - £28,000 per year

About the Organisation

UACES (University Association for Contemporary European Studies) is a global membership charity for academics, students, and practitioners interested in all aspects of Europe and the European Union. Our core purpose is to support and empower our community to advance education for the public benefit through the teaching and research of contemporary European Studies. Our 1,000+ members have backgrounds in various disciplines, including politics, international relations, law, sociology, economics, and humanities.

About the role

UACES (University Association for Contemporary European Studies) is seeking a Digital Communications and Marketing Officer to join our small, high-performing team. This is a fantastic opportunity for a creative and data-driven professional to help shape our digital presence, grow our audience, and drive awareness of our work connecting people with Europe and the world.

As the Digital Communications and Marketing Officer, you will use your creative expertise and exceptional writing skills to put UACES members and the wider community at the heart of your work. You will plan and deliver high-quality communications that inform, engage, and influence UACES audiences and use data and evaluation techniques to improve and measure the impact of your work.

Responsibilities

• Implement engaging multi-channel communication and marketing campaigns to raise awareness of UACES activities and work (including email, website, social media, online advertising)
• Write, design, and issue the UACES Newsletter for members and subscribers, as well as email campaigns for specific UACES activities to segmented audiences.
• Regularly plan, create, review, and update the UACES website with timely content and work with the web developer to enhance user experience.
• Undertake the day-to-day management of the UACES social media channels and work with the Executive Director to support the delivery of the UACES social media strategy.
• Undertake the day-to-day management of the Ideas on Europe blog.
• Create photos and short videos for the UACES website and social media channels.
• Ensure tone of voice and brand consistency in all UACES outputs.
• Use analytics to report on the reach and impact of UACES campaigns, tracking performance and using insights to improve future campaigns and build audience engagement.
• Attend UACES events to coordinate and deliver onsite communications and marketing
• Develop a thorough working knowledge of the UACES CRM and CMS systems, and ensure all communications comply with GDPR legislation.
• Attend meetings, conferences, staff training, and any other appropriate activities to actively contribute to UACES’ overall work.
• To undertake other reasonable duties as required by the Executive Director.

Skills, Competencies & Experience

Essential Criteria:

• Knowledge of communications and marketing, and its application in a work setting.
• Evidence of commitment to continued professional development training courses or informal learning in relevant areas.
• Demonstrable experience of delivering communication and marketing campaigns across a range of channels to deadlines and budget.
• Technical working knowledge of communications and marketing disciplines, including design, digital, and offline communications.
• Working knowledge and practical experience of using web content management and email software systems.
• Excellent working knowledge of Microsoft 365, particularly Outlook, Excel, and Teams.
• Excellent working knowledge of Canva Professional / Adobe Creative Suite

Desirable Criteria:

• Good working knowledge or relevant qualification in European Studies and related areas.
• Experience of working in the charity or membership sector.
• Experience in analysing a range of metrics and using them to inform and improve outputs.
• Experience in photography and video production, or willingness to undertake training in this area.
• Working knowledge and practical experience using a membership CRM system.
• Good working knowledge of GDPR regulations in relation to the management of personal data.
• Understanding of project management approaches

Skills and Abilities:

• Excellent writing, copywriting, editing, and proofreading skills.
• Excellent communication skills.
• Ability to use own initiative to prioritise workload and conflicting deadlines.
• Ability to build effective working relationships with key internal and external stakeholders.

Compensation & Benefits

• 28 days plus bank holidays plus three office closure days over the Christmas period.
• Contributory Pension Scheme – employee contribution is 5%
• UACES  Contribute 10%.
• Professional development programme including regular 1- 1s, appraisal, and training plan.
• Family-friendly policies and procedures.
• Flexible working practices.
• Time off in lieu of UACES event attendance.

Conditions of employment

• You must have the right to work in the UK

Working locations

• Hybrid model, working in the London office and remotely
• Travel to events and meetings in the UK and Europe is required

How to apply

• To apply, please complete our online application form and upload your CV.
• For any questions about the application process, please contact Kerry Cole, Executive Director at [email protected].

Interviews

• Interview dates: w/c Monday 13th October 2025

Policies

Equality, diversity, and inclusion (EDI) are core values at UACES, and all employees are expected to demonstrate their commitment to our EDI policy. We are passionate about building and sustaining an inclusive and equitable environment for UACES members, committees, and staff. The UACES community strives to be one where people feel safe, where differences are accepted, where engagement is apparent, and where all contributions are encouraged, valued, and respected. We particularly welcome applications from candidates who are underrepresented in the UK Higher Education sector. We are committed to making reasonable adjustments to support you throughout the application.

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