Community Development Advisor

Association of Accounting Technicians

Hours
35 hours per week

Salary
£38,245 - £38,246 per year

About the Organisation

AAT is the Association of Accounting Technicians, the world’s leading professional body for accounting technicians. And because the world is changing like never before, we never stand still. We develop finance qualifications that ensure businesses can draw upon skilled people, fully equipped to meet its challenges head-on. We believe everyone should have the opportunity to unleash their career ambition, so we make it happen.

We break down barriers, empowering more people with the real-world expertise valued by organisations in all sectors. As part of the AAT community, our nearly 137,000 members and students belong to an inclusive association of accountancy professionals around the world. With access to a network of insights, opportunities and lifetime learning, we keep skills up to date, relevant and ready for business.

About the role

The Community Development Advisor will work closely with AAT’s members and future members to grow the community and ambassadors within it and increase the sense of community and belonging amongst the membership. The postholder will work collaboratively with members, volunteers, and partner organisations to develop initiatives that empower communities and foster meaningful participation across the membership base.

This will be achieved through networks such as AAT branches, community programmes, platforms, and experiences that encourage community interaction, collaboration, and advocacy, and boost AAT’s reach and impact. This role will be part of the team that champions promoting the value of AAT communities. The role is focused on the UK and international communities.

Responsibilities

Community Engagement and Support:

• Support the establishment and development of local/regional member networks or branches.
• Act as a primary point of contact for a network of AAT ambassadors, providing guidance, resources, and practical support.
• Support the Community Engagement Lead (Members) in the design and management of AAT community experiences, events and programmes to bring the community together and encourage valuable interaction.
• Empower members and community groups to engage in advocacy and support the development and establishment of AAT’s advocacy programme
• Engage regularly with members and future members through online and offline channels to grow the community and ensure members feel included, are connected and can see the relevance of being an
• AAT member or aspiring member.
• Manage certain AAT community networks, groups and forums designed to increase customer sentiment, referrals and brand loyalty, including supporting the Members’ Advisory Council.
• Build and maintain relationships with diverse groups, especially those facing difficulties, to understand their experiences to help shape and improve AAT’s programmes and services.
• Leverage AAT’s online communities to promote knowledge sharing, grow authentic connections with AAT audiences.
• Identify relevant new resources, such as articles, webinars, and workshops, based on member interests and career stages.

Stakeholder Engagement:

• Build strong relationships with AAT’s ambassadors, volunteers and members, to amplify the organisation’s presence and influence at a local level.
• Represent the organisation at community events, conferences, and forums as required.

Monitoring & Evaluation:

• Track and report on community engagement metrics and impact, identifying trends and areas for improvement.
• Contribute to the development of strategic plans and policies related to member engagement and community development.

Cross-Team Collaboration:

• Work closely with members and branch volunteers to leverage their expertise and insights in shaping membership programmes and services.
• Collect and evaluate feedback from members to identify areas for improvement and measure the impact.
• Proactively create opportunities to identify and nurture AAT advocates and share recommendations with other relevant teams on how advocates could complement their activities and objectives.
• Maintain excellent working relationships with other teams, such as Product, Design, Brand, Customer Service, Marketing and Market Development teams, fostering a culture of collaboration.

Skills, Competencies & Experience

Knowledge, Skills & Experience:

• Working in professional membership organisations and networks.
• Community management and development.
• Managing professional member networks and communities both online and offline.
• Communication and presentation skills.
• Strong organisational skills.
• Influencing and negotiation.
• Event management and design.
• Growing and managing brand ambassador programmes and professional networks. 

Education & Qualifications:

• Proficient in using different platforms and CRM systems, including online learning platforms.
• Proficient in Microsoft Office Suite and experience with member management systems

Aptitude:

• Practical self-starter with a high degree of initiative
• Ability to take ownership and responsibility
• Passionate about helping members achieve their career goals and committed to providing high-quality support.
• Creative and proactive in developing new programs and resources to meet the needs of members.
• Collaborator with a desire to lead across matrix teams and work effectively with external organisations
• Strong customer focus

Compensation & Benefits

• 25 days annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays. 
• Great pension scheme
• Life assurance and critical illness cover. 
• Health cash plan. 
• Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay, depending on the length of service. 
• Regular wellbeing initiatives. 
• Cycle2Work scheme and much more. 

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• To apply, please upload a copy of your CV and fill out your application online.

Policies

We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We have a Diversity and Inclusion (D&I) Champions group, which leads our D&I strategy and organises events to celebrate and raise awareness. We are a disability-confident, committed employer and have signed up to the Race at Work Charter. We have also signed up for the Women in Finance Charter, and in 2022, we exceeded our target for appointing women into senior positions.

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