Administrator
Community Gateway Association
Hours
37 hours per week
Salary
£24,308 - £24,309 per year
About the Organisation
Community Gateway owns and manages around 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained, and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
About the role
This role is part of our Asset Management team, who deliver a wide range of services to our customers, including property repairs and compliance work such as gas and electrical safety. You'll provide a wide range of admin support to the team. This includes dealing with customers' and colleagues' queries via phone and email, updating and managing our systems, running reports, booking appointments, processing invoices, and providing support for meetings and events.
Responsibilities
Key Responsibilities:
- Provide an excellent standard of customer service to all tenants, customers, and colleagues, ensuring high levels of customer satisfaction are achieved.
- Work as part of the team to support the efficient and effective delivery of all asset management services, contributing to the achievement of key performance targets.
- Respond to and follow up on tenant enquiries through post, phone, and email in line with the business’s service standards.
- Update I.T. systems in an accurate and timely manner, ensuring records are kept of all work planned and completed.
- Liaise with operatives and other internal and external customers/agencies to ensure efficient and effective delivery of asset management services, including booking appointments and arranging diaries.
- Maintain effective filing systems, records, and processes that enable accurate and timely reporting and monitoring of information relating to compliance and contractor updates, ensuring they are user-friendly and accessible.
- Communicate effectively with tenants and internal teams to ensure information is shared that will improve access rates and service delivery.
- Make appointments for inspections and surveys to support the wider Asset Management Team.
- Proactive approach to scheduling and rebooking appointments for compliance works, implementing the ‘No Access’ procedures as required to ensure full compliance with legal and regulatory requirements.
- Ensure concerns in relation to ‘No Access’ for compliance works are escalated to legal action promptly to ensure compliance with statutory timescales.
- Ensure invoices are paid in a timely manner and in accordance with our standing orders and financial regulations.
- Assist in the collation of customer satisfaction surveys.
- Provide cover for the Customer Service Team as required.
Corporate Responsibilities:
- Champion the value of tenant empowerment, ensuring customers have the opportunities to be actively involved in key decisions affecting them.
- Follow all CGA’s Health and Safety policies and procedures, promoting and ensuring a healthy, safe, and secure working environment for all.
- To maintain a climate where diversity is valued and championed, having special regard for the varying needs of different sections of the community.
- To speak out when you see something that is wrong or that we can improve on.
- To maintain confidentiality and adhere to General Data Protection Regulations (GDPR).
- Remain vigilant about cybersecurity and report any concerns.
- To use all resources appropriately and efficiently.
- To attend and positively engage with all mandatory training.
- Always represent Community Gateway in a positive light and uphold our values and behaviours in all activities.
Skills, Competencies & Experience
Experience and Track Record:
- Experience working in a busy administrative role
- Experience working in a customer-facing role
- Experience within the social housing sector
- Experience in the use of Housing Management Systems and Asset Management Systems
Skills, Abilities & Knowledge:
- Exceptional IT skills, including the use of Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills suitable for dealing with a range of internal and external stakeholders
- Ability to prioritise workload to meet deadlines and manage workload efficiently
- Ability to maintain accurate records with great attention to detail
- Knowledge and understanding of data protection and confidentiality
- Innovative approach to problem-solving
- Self-motivated and performance-driven
- High personal integrity and a strong focus on personal accountability
Qualifications and Training:
- GCSE Maths and English at grade 4 / C above, and equivalent levels of numeracy and literacy
- Business administration qualification
- Evidence of Continuous Professional Development (CPD)
Compensation & Benefits
Working locations
- Preston, United Kingdom
How to apply
Interviews
- Interviews are expected to be held on 17th and 20th October 2025.
The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.