Training Development Manager

National Council for Voluntary Organisations

Hours
35 hours per week

Length of contract
12 month

Salary
£53,495 - £60,853 per year

About the Organisation

For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action. Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities. We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​We focus on empowering charities and volunteers by ensuring they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create a greater impact.

​As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness, and collaboration in everything we do internally and externally. ​We have around 80 staff and an income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers because stronger charities make for stronger communities.

About the role

Every year, we support over 4,500 people through our Open Training Programme and reach thousands more through bespoke in-house training and our growing eLearning offer. Now, we’re looking for a Training and Development Manager to take our training to the next level, building on our success and helping us grow our impact even further.

We run our training services as a social business, which means we are not just focused on income, but on impact too. Our goal is to offer cost-effective, high-quality learning that helps charities and voluntary organisations thrive. The income we generate plays a vital role in NCVO’s financial sustainability and supports our mission to strengthen civil society

Responsibilities

Lead NCVO’s Training Programme:

• Work with the Director of Services and partnerships to agree on training strategy and work independently to develop annual plans and schedules.
• Using insight, relationships and sector knowledge to maintain and grow NCVO’s training programme
• Develop an open, in-house and eLearning training programme in line with current and expected sector needs
• Research and market test NCVO’s eLearning growth strategy and market positioning 
• Build relationships, design and co-create training courses with thematic experts to ensure NCVO’s programme is relevant and accessible
• Work in partnership with others to increase the reach and impact of NCVO’s training programme.
• Work with colleagues in the Transformation team to ensure high-quality customer experience through improved processes, systems integration, and future-focused initiatives, including AI-enabled support. 
• Nurture a learning culture from consistent evaluation of feedback from learners to ensure we remain a sector leader in the delivery of training.

Deliver High-Quality Training Programme Generates Income:

• Monitor, adapt and develop our financial models to achieve income targets in excess of £1m per year
• Make best use of NCVO resources to achieve our financial targets whilst delivering an excellent programme.
• Write proposals and pitches for work to secure training contracts in collaboration with the Corporate Partnerships team.

Management:

• Support an inclusive culture at NCVO that values diversity.
• Motivate, support, and manage staff according to NCVO’s supervision and appraisal policies.
• Manage HR matters in accordance with NCVO’s HR policies and devolved approach. 
• Contribute to planning, learning and reporting processes.
• Recruit and on-board training associates in collaboration with consultancy colleagues.

Skills, Competencies & Experience

Experience:

• Managing training programme within budget, to agreed deadlines and to a high standard, ideally for the voluntary and community sector.
• Track record of managing profit and loss budgets 
• Track record of achieving significant financial income targets of six or seven figures 
• Identifying training needs with internal and external partners 
• Promoting and marketing training programmes
• Supporting, developing and coaching the team
• Experience of actively improving own knowledge of equity, diversity and inclusion and supporting people to develop their own learning in this area.

Knowledge:

• Strong understanding of the design and delivery of commercially successful face-to-face, online and blended training and skills development opportunities
• Understanding of the learning and development needs of voluntary and community organisations
• Awareness of emerging technologies, including AI, and the risks and opportunities they present in the delivery of a successful training programme
• Good knowledge of equity, diversity and inclusion and why it’s important for organisations.

Skills:

• Very strong interpersonal skills, including building effective partnerships both internally and externally
• Ability to work on own initiative and lead others to achieve results
• Excellent ability to project manage effectively, balancing multiple priorities and stakeholders.
• Highly organised, with the ability to streamline processes and maintain attention to detail 
• Influence and negotiate with people at all levels

Compensation & Benefits

• 25 days’ Annual Leave and office closure between 25 December and 1 January inclusive. 
• ​2.5 extra ‘wellbeing’ days off during the year
• ​Enhanced pay for sick/maternity/adoption leave
• Subsidised gym membership
• Season ticket loan
• Monthly homework allowance for permanent homeworkers
• Monthly office worker allowance 
• Generous employer pension contribution of 8.5% of salary,
• Pension scheme (linked to employee contribution)
• Training and development opportunities.
• Hospital Saturday Fund health cash plan
• ​24-hour free and confidential employee assistance programme

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Application form1
• Application form2
• Please complete both parts of the application, quoting the reference SDM, and email to [email protected]
• If you have any queries regarding our vacancies or experience any issues downloading or submitting your application form, please email [email protected].

Interviews

• Shortlisting date: Tuesday 23rd September 2025
• Interviews: Tuesday, 30th September 2025.

Policies

NCVO is fully committed to equity, diversity, and inclusion in our sector. We want this to be reflected in the diversity of our employees, and we welcome applications from people from all backgrounds and identities.

We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse lived experiences. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

Please let us know if you have access needs or require reasonable adjustments as part of the recruitment process.

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