Service Improvement Project Manager

Motor Neurone Disease Association

Hours
37 hours per week

About the Organisation

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families, and their carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so that the needs of people with MND, as well as everyone who cares for them, are recognised and addressed by the wider society.

About the role

We're looking for a Project Manager to lead and deliver a range of projects that improve services and ways of working across our Services & Partnerships directorate. From initial planning through to completion, you'll work closely with colleagues, stakeholders, and, where appropriate, volunteers and people living with and affected by Motor Neurone Disease (MND). This Project Manager role is ideal for someone who enjoys working across teams, managing complexity, and delivering structured, inclusive,e and effective change.

Responsibilities

• Responsible for the successful delivery of allocated projects.
• Determine and define the project scope and its objectives in collaboration with the project sponsor, defining the resources needed to achieve them and the impact measures required to monitor their achievement.
• Manage the innovation of ideas and solutions as part of the options considered during a project’s planning phase and beyond, be proactive in developing improvements and solutions, utilising best practices, techniques, and standards during the project’s lifecycle.
• Point of contact for identified stakeholders, leading communication and engagement activities and plans, seeking support and buy-in where necessary, and providing project updates on a regular basis.
• Work in partnership with other Association staff and potentially volunteers or people living with MND to co-produce solutions where appropriate and to ensure engagement and understanding of the project.
• Oversee project progress reporting and risk & issue log management, reviewing and escalating as appropriate. Manage project spend and prepare a project budget on the scope of work and resource requirements.
• Manage contracts with third parties and suppliers, including any tender processes, assigning of tasks, coordinating timescales, and managing deliverables.
• Undertake any other task relevant to the job purpose and ensure that all functions are performed to reflect the Association's mission and core values.

Skills, Competencies & Experience

Essential Criteria:

• Project management experience, including seeing projects through the full life cycle.
• Operational or project experience in the delivery or transformation of services and support in health or third sector organisations.
• Experience with Quality Improvement methodology.
• Excellent organisational, interpersonal, and analytical skills.
• Ability to understand and manage complex issues, deal efficiently with changing priorities, and make connections from multiple sources of information.
• Experience of leveraging data and analytics to make smarter decisions, track progress, and improve performance.
• Excellent communicator with the proven ability to communicate with people at all levels verbally and in writing, using creative visual tools where appropriate to internal and external stakeholders.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Proven ability to solve problems creatively and ability to use various formats/methods to communicate complex issues to others, creating or overseeing the development of content to facilitate this.
• Experience in monitoring KPI’s and reporting mechanisms and processes, and in providing accurate up to date, evidence-based information to stakeholders.

Compensation & Benefits

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to the Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development

Conditions of employment

• You need to have the right to work in the UK

Working locations

• Hybrid model, working in the Northampton office and remotely

How to apply

• Please submit a CV and supporting statement via our (online)
• To support an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. If you would like to apply via video or audio file, please send your recorded application, ensuring you cover the supporting statement aspect, to [email protected]

Policies

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND: employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

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