Membership Engagement Manager

Immigration Law Practitioners' Association

Hours
21 hours per week

Salary
£35,000 - £40,000 per year FTE

About the Organisation

Immigration Law Practitioners' Association (ILPA) is a UK-based professional association and registered charity founded in 1984 that promotes and improves advice and representation in UK immigration, asylum, and nationality law. It offers training and resources for its members, who include barristers, solicitors, advocates, and regulated advisers, and engages in research and policy work to secure a just and equitable legal system for immigrants. ILPA is represented on government advisory groups and regularly provides evidence to official enquiries.

About the role

You will engage with our existing members to ensure they receive the best possible support from us. Additionally, you will engage with sectors of our community who are unaware of the benefits of being members.

Responsibilities

• Actively seek a thorough understanding of the membership base and the issues affecting them, creating member profiles and advising and briefing stakeholders accordingly.
• Develop a compelling offer by profile/career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition.
• To maintain a thorough and up-to-date understanding of services and activities and ensure these are being packaged and communicated in the most effective way.
• To oversee the implementation of regular market research, including competitor analysis, to identify members'/stakeholders' needs, to support the rationale for the development of member products and services, and to liaise with and advise other stakeholders as appropriate.
• Develop member communications in particular around membership renewals and the onboarding of new members, and to ensure a high-quality member experience.
• To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship remain relevant and up to date.
• To oversee the new member and renewal process, which is managed by our external partner, and troubleshoot and resolve issues that they cannot

Skills, Competencies & Experience

Essential Skills, Knowledge & Qualities: 

• Experience working in a customer-facing, member, and client role
• Experience in developing and maintaining strong professional relationships with a range of stakeholders
• Experience in using a CRM management system, preferably Salesforce
• Excellent communication and interpersonal skills, and the ability to positively communicate with a wide range of people in a professional setting, with demonstrable ability to communicate effectively in challenging situations
• Excellent planning, coordination, organisational, and time management skills
• Ability to analyse data and produce reports
• Ability to take a proactive approach to independent working, managing your own workstreams effectively, and the confidence to take responsibility for tasks and decisions

Desirable Skills, Experience & Qualities:

• Interest and understanding of the immigration law sector in the UK
• Experience of implementing change and working with others to create new ways of working

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Job application form
• Equal opportunities form
• Please return the completed application form via email to [email protected]

Interviews

• We plan to hold the interviews in person, but we can accommodate interviews online at your request. Please notify us in your application if we need to make any reasonable adjustments to accommodate you at the interview.

Policies

ILPA is an equal opportunity employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised, racialised, and lower socio-economic backgrounds and we are committed to improving this situation. 

Return to listing