Membership Development Specialist
Short Term Accommodation Association
About the Organisation
Short Term Accommodation Association (STAA) is the leading trade body representing the UK’s vibrant and growing short-term rental tourism sector. We work with everyone from global platforms to local operators, giving our members a voice in national policy, promoting best practice, and helping the industry thrive.
About the role
We’re now looking for a Membership & Engagement Coordinator, someone who is people-focused, proactive, and passionate about helping a sector succeed. This is a fantastic opportunity to grow with the organisation, shape how we engage with members, and be part of a small, ambitious team at a time of exciting change.
Responsibilities
- Membership Sales & Retention
- Proactively selling STAA memberships to prospective businesses and individuals.
- Supporting the onboarding and ongoing engagement of members.
- Ensuring accurate records and renewals are maintained.
- Regional Events & Community Building
- Planning and delivering a calendar of regional membership engagement events across the UK.
- Hosting or supporting in-person and virtual events to bring the STAA community together.
- Travelling to and attending STAA events across the UK, and meeting with members in person as required.
- Member Communications & Content
- Supporting member engagement activities, including social media, webinars, and STAA’s bi-monthly newsletter.
- Helping deliver compelling and relevant communications that reflect the needs of our members.
- Annual Conference & Admin Support
- Assisting with the organisation and running of the STAA’s flagship annual conference.
- Providing general administrative support to the association, particularly in the initial phase before a dedicated admin role is appointed.
Skills, Competencies & Experience
- Confident, professional, and personable approach to relationship-building.
- Experience in membership, sales, or events ( a similar client-facing role).
- Strong organisational and communication skills.
- Ability to manage multiple projects simultaneously, from follow-up emails to event planning.
- Proactive, can-do attitude and comfortable working in a small but busy team.
- Good digital skills, ideally including social media and email platforms like
- Mailchimp or equivalent.
- Willingness and ability to travel to events and meet members across the UK.
Compensation & Benefits
- Chance to make your mark in a growing national organisation.
- Opportunity to shape a growing membership strategy and be part of future team expansion.
- Profit-related bonus based on new memberships sold and retained.
- Sales and business development experience across the UK.
- Supportive team environment with a strong mission and network.
Conditions of employment
- You must have the right to work in the UK
Working locations
- Hybrid model, working in the London office and remotely
- Travel across the UK & monthly meetings in South London
How to apply
- Please send your CV and a brief cover note explaining why you’re the right fit to [email protected]
Policies
We are an equal opportunity employer and comply fully with the Equality Act 2010. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
The STAA is proud to be a signatory to the Armed Forces Covenant and actively supports applications from members of the Armed Forces community.
The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.