ASDC Membership and Operations Officer

Association for Science and Discovery Centres

Hours
22.5 hours per week

Length of contract
12 month

Start date
22nd September 2025

About the Organisation

ASDC is the national charity that brings together the UK’s major science engagement organisations to play a strategic role in the nation’s engagement with science. Within our network are over 50 of the nation’s largest publicly accessible science centres, discovery centres, science museums and scientific bodies. Our vision is for a society where people are intrigued, inspired and involved with the sciences.

To achieve this, we work in close partnership with staff at all levels in our member science and discovery centres and museums. We also promote close collaboration and connection across the wider science education and engagement ecosystem, working with various stakeholders such as charitable trusts, research councils, Government departments, industrial partners, wider networks, youth and community partners and charities across the UK.

About the role

Our mission is to champion our members, bringing them together to achieve collective impact and reach through connection, advocacy and insight. We’re looking for an organised and proactive Membership and Operations Officer who can hit the ground running and support the team to achieve this mission. This new role will be ideal for someone who enjoys nurturing partnerships, juggling responsibilities, improving systems, and working closely with people across a national network. The successful candidate will support the smooth running of our membership offer, internal operations, and ASDC events (online and in person).

Responsibilities

Membership Management:

• Keep membership and partner application forms updated
• Process and track new membership applications and approvals
• Lead the annual membership renewal cycle
• Reach out to and onboard new members, national partners and associate members
• Maintain regular communication with our ambassador network
• Identify and onboard new ambassadors in collaboration with the team
• Manage and update membership and ambassador records in the database
• Recommend and introduce tools to enhance member engagement and experience
• Suggest updates and enhancements to the ASDC membership offer

Conference and Event Co-ordination:

• Manage onboarding and communications with conference sponsors and exhibitors
• Oversee the bursary process from promotion to allocation
• Coordinate travel and accommodation for the team
• Design and manage conference and event feedback surveys
• Suggest ideas and speakers for monthly forums that support connection across the ASDC membership

Office Operations:

• Oversee day-to-day office administration, including ordering supplies and equipment
• Support the CEO in maintaining and updating staff policies, handbook and records
• Manage contracts with office suppliers and service providers
• Support with compliance for GDPR, Health & Safety, and other statutory requirements
• Keep internal files organised, and support with digitisation where needed
• Assist with updates to the organisation’s website
• Identify and implement digital tools and systems that streamline team processes and internal communications

Skills, Competencies & Experience

Essential:

• Proven experience in a membership role
• Relationship building skills
• Proven experience in office administration
• Proficiency in using the Microsoft Suite and the ability to learn new software
• Strong attention to detail to ensure accuracy and consistency in communication materials, including grammar, spelling, and formatting
• Excellent organisational skills
• Ability to work independently as well as collaboratively

Desirable:

• Previous experience working for a science and discovery centre, a museum, a charity, and a non-profit organisation
• Keen interest in STEM
• Understanding of diversity, equity, inclusion and accessibility in the workplace and online

Compensation & Benefits

• A creative, friendly team environment
• A role that makes a national impact across the science engagement sector
• Flexible working arrangements
• City centre office with good public transport links
• Opportunities for professional development
• Health care cash plan

Conditions of employment

• You must be eligible to work in the UK

Working locations

• Hybrid model, working in the Bristol office and remotely

How to apply

• Please send an email to [email protected] with your CV and a cover letter or short video outlining why your skills and experience would be a good fit for this role, with the subject line "Membership and Operations Officer"
• Please note that only applications with a covering letter or a video will be considered for this role

Interviews

• Interviews will be held on 14th and 18th August in person at the office in Bristol

Policies

ASDC has a strong commitment to Equity, Diversity and Inclusion (EDI), we believe in creating a work environment where everyone feels welcome, respected and supported. We value the positive impact greater representation will have on our organisation, programmes and culture and welcome applications from people of all lived experiences. We want to work with you to ensure the recruitment process is accessible for you. Please contact us if you have questions about ASDC, our accessibility or our recruitment process. 

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