Membership Administrator

The Association of Anaesthetists

Salary
£34,207 - £34,208 per year

About the Organisation

Association of Anaesthetists is a professional membership organization for anesthetists in the UK, Ireland, and across the globe. With over 10,000 members, our mission is to safeguard patients by educating, supporting, and inspiring every anesthetist throughout their career, enabling them to provide the best care in every healthcare setting. Our four strategic priorities are Patient Care and Safety, Education and Research, Advocacy and Support, and Innovation and Growth.

About the role

We are seeking an enthusiastic and proactive Membership Administrator to serve as the first point of contact for our members and to provide dedicated support to the networks of the Association, namely our Links network and mentor network. This dual-focused role is integral to ensuring an outstanding member experience, while also fostering strong engagement and coordination within our national networks.

This role will work with the rest of the membership team to ensure membership processes are being adhered to and ensure that all member enquiries are dealt with in an efficient and professional manner. This role will contribute to improving systems and processes in collecting subscriptions in the most efficient way and to maximise subscription income by carrying out membership recruitment and engagement plans. This role will be responsible for supporting, coordinating, and enhancing the effectiveness of the organisation’s networks to ensure a thriving, well-connected community that reflects the needs and interests of our members.

Responsibilities

Member Recruitment, Engagement & Support:

• Act as the first point of contact for phone calls and emails with members and potential members to maximise both recruitment and retention opportunities and deal with all enquiries in an efficient way.
• Assist in maintaining and developing a system for membership renewals, which includes follow-up letters and phone calls encouraging members to renew.
• Provide accurate information and support to new applicants, including actively promoting membership services and benefits.
• Assist the Membership & Specialist Societies Manager in delivering membership recruitment and retention strategies. Proactively contact schools of anaesthesia and hospital trusts to promote awareness and distribute our resources.
• Work with the Digital Communications team to raise awareness of all member benefits. Continually review the website to ensure the membership section is relevant and up to date, and act as a membership champion across the Association.
• To be a membership ambassador for the Association and help promote membership at external conferences and events, including lunch and learns and Association conferences.

Data Management and Reporting:

• To monitor all new member applications and to help process new, renewed, and existing memberships in the CRM/relevant database if needed. Enter and amend financial data relating to subscriptions.
• To carry out user acceptance testing as and when needed, and to log tickets related to CRM issues.
• Update individual membership records, addresses, membership categories, etc, as well as dealing with email bounce backs and returned mail. To update deceased members and mailing preferences as and when we receive notifications.
• To have a detailed understanding of data protection legislation and implement best practices from the data protection policy and the new legislation for GDPR.
• Export the mailing list for printed copies of the magazine and journal each month, and the ESAIC Associate Member request list to ESAIC twice a year.
• Contribute to regular data cleansing exercises to ensure that the membership database is maintained and refreshed to certify its validity.

Network Support:

• Act as the main liaison for Association networks (Links and mentors networks), providing administrative support, and sending out communication to them.
• Work with network leads and membership management to ensure accurate sharing of updates, best practices, and resources across the network, via e-shots or other communication channels. Assist in organising network meetings and events.
• Support strategies on how to grow networks, liaising with relevant team members and clinicians on these. Monitor activity across the network to help identify opportunities for collaboration, improvement, or celebration.
• Maintain a directory of the networks and manage documentation and files related to network schemes. Ensure network resources and information are updated on the Association’s website

Team Support:

• Prioritise the workload of the membership team as agreed with the Membership & Specialist Societies Manager, alerting any delays or problems with the administration of membership.
• Abide by organisational policies, codes of conduct, and practice as described in the Staff Handbook.
• Support and promote the Association’s commitment to diversity and equality of opportunity in the workplace.
• Maintain and improve your own competencies through continuous professional development.
• This job description is intended to reflect the main duties and responsibilities of the post and is not an exhaustive list of duties. The post holder may be required to undertake other duties which are commensurate with the role.

Skills, Competencies & Experience

Essential:

• Experienced CRM/database user.
• Good attention to detail and accuracy are essential.
• Numerate, with experience of working in a subscription role and in a membership environment.
• Excellent written and verbal communication skills. Able to deal with people at all levels whilst maintaining a high standard of diplomacy and professionalism.
• An appetite for problem-solving and making improvements, and enhancing existing ways of working.
• Excellent administrative skills, with a proven track record and experience in a busy, customer-focused environment.
• Must be well organised with the ability to multitask and prioritise effectively with strong time-management skills. An enthusiastic approach to work, as well as the ability to work as part of a team.
• Ability to work on own initiative and manage own workload, anticipating and proactively solving important issues. Quick to learn with particular attention to detail, quality, and set deadlines.
• Good working knowledge of MS Office applications (Word, Excel, PowerPoint, and Outlook). Effective use of the internet.
• Knowledge and good understanding of GDPR
• Experience of flexible working with the ability to vary work patterns and prioritise tasks to meet the changing needs of the business.
• Able to always maintain confidentiality.
• Able and willing to travel as and when required. This may include occasional overnight stays.

Desirable:

• Experience of working within the not-for-profit sector.
• Knowledge and experience of Microsoft Dynamics.
• Experience of working with networks/volunteers

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Please send your CV and supporting statement to [email protected]

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