Head of Membership

National Association of Sessional GPs

Salary
£54,999 - £55,000 per year

About the Organisation

National Association of Sessional GPs (NASGP) is the NHS’s ‘social heart’ for sessional and portfolio clinicians. We support 2,500 active GP members within a 7,500-strong community and are connected to over half of England’s GP practices. Working in partnership with Local Medical Committees, provider organizations, commissioners, and connected to the Royal College of GPs, British Medical Association, and NHS leads at the Department of Health. We advocate for the flexible community-based clinical workforce, influence national policy, and deliver digital and local workforce solutions.

About the role

We’re a small, driven core team with an NHS social heart, and we need our first Head of Membership to stand shoulder-to-shoulder with us. You’ll be a true team player, combining big-picture membership expertise with “get-it-done” oomph. No encyclopaedias of strategy here, just a one-page plan and the energy to roll up your sleeves.

You will own the end-to-end membership function: design and execute your strategy for recruitment, retention, engagement, and sponsorship; streamline processes; deliver data-driven reports; and forge commercial partnerships that attract sessional clinicians from across the country. If you’re an experienced membership professional who thinks strategically but thrives on tactical delivery, let’s talk!

Responsibilities

Membership Strategy and Operations:

• Develop and deliver a 12-month membership strategy and plan with clear KPIs (growth, churn, NPS).
• Oversee recruitment and renewal processes, including online joining/renewal functionality and reciprocal agreements.
• Design and maintain membership grades, entry criteria, and tiered benefits packages.

Member Value and Engagement:

• Own the Member Value Proposition: research, refine, and report on benefits to maximize attraction, satisfaction, and retention.
• Plan and oversee peer-support forums, mentoring, webinars, and events.
• Manage member communications, including newsletters, social channels, and website content.

Commercial Partnerships and Sponsorship:

• Create tiered sponsorship packages that align with member-led values and sector goals.
• Negotiate and close deals with industry partners and strategic stakeholders.
• Design and deliver marketing and event sponsor-integrated conferences and webinars.

Digital Platform Oversight:

• Partner with our platform Product Dev to optimise our member bookings, leaky buckets, and product member function.
• Introduce commercial opportunities and engagement features via the platform.

Reporting, Compliance, and Budget:

• Define, track, and report on all membership metrics to the CEO and Board.
• Ensure GDPR and HMRC (Gift Aid) compliance for member data and fees.
• Own the membership function budget and contribute to business-plan forecasting.

Stakeholder and Team Leadership:

• Build and maintain strong relationships with decision makers and influencers.
• Mentor our small team and manage any contractors.
• Work cross-functionally with Product, Bus Dev, Comms, Finance, and Operations.

Skills, Competencies & Experience

Commercial and Strategic Expertise:

• 5+ years in a membership-driven or professional-services senior position with P&L accountability.
• Proven success in designing benefits and driving revenue through membership and sponsorship.
• Skilled in CRM/BI tools, KPI setting, and data analysis.

Leadership and Collaboration:

• Experience scaling and working in a fast-moving environment.
• Ability to influence and negotiate – highly desirable with frontline clinicians, NHS executives, and commercial partners.

Communication and Facilitation:

• Outstanding presentation and writing skills; confident public speaker at conferences and stakeholder meetings.

Agility and Resilience:

• Hands-on “start-up” attitude: resourceful, adaptable, and ready to roll up your sleeves.
• Solution-oriented, thrives under pressure, and guides others through change.

NHS Sector Knowledge:

• Understanding of general practice, commissioning, primary/urgent care pathways, and the workforce dynamics.
• Familiarity with NHS structures (ICSs, LMCs, GP provider orgs) and policy environment.

Personal Attributes:

• Passionate about the NHS and committed to supporting it.
• Proactive, self-starter with high initiative and accountability.
• Collaborative, inclusive team player.

Working locations

• Home-based
• Occasionally, travel and meetings 

How to apply

• Please send your CV and a brief cover letter (in one document) as to why you only suited to the role at this organisation to [email protected] by Thursday, 21st August 2025.
• If you’d like a short, informal chat before applying, just let us know in your email.

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