Assistant, Operations and Membership

ISEAL Alliance

Hours
37.5 hours per week

Length of contract
1 year

Salary
£28,800 - £31,800 per year

About the Organisation

ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Our values are Connection, Empowerment, Inspiration, Well-being, Creativity, and Celebration. These are traits we value in each other and in the organisation overall, and we instill these in all our processes and interactions.

The issues we work on are of a global nature, and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation, and through our commitment to diversity and inclusion, we want to add strengths and perspectives to our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion, and many other areas forming part of someone´s identity. We are proud to be an equal opportunity employer. As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities.

About the role

ISEAL is offering an exciting opportunity for a proactive and well-organised individual looking to start a career in the sustainability sector. The role works across two important organisational areas, gaining valuable exposure to ISEAL’s approach to catalysing global efforts to advance on critical social and economic sustainability issues. Suppose you are looking to apply your existing administration and/or customer service skills in sustainability and gain experience across a range of activities. In that case, this position will provide you with some excellent insights and networks that will benefit your progress. 

The Assistant will play a key role in ISEAL´s team, providing assistance to two managers to ensure efficient administration of their respective work areas - membership and operations. In the operations team, the successful candidate will get involved in the processes of running an international not-for-profit organisation, while also supporting the membership team in high-quality member communications and data management.

To be considered for this role, you will need to be well-organised with great attention to detail and an excellent ability to follow up on agreed tasks. Working efficiently and reliably under direction, you have a friendly and professional demeanour and are comfortable in your communications and interactions with colleagues and external stakeholders. You enjoy working on a varied and changing set of tasks to support the implementation of a project or a collaborative group process.  You have a natural aptitude with IT systems and data and enjoy helping others get the most out of them. Having worked on data analysis before would be a real bonus.

Responsibilities

Operations Support:

• Guide and assist ISEAL staff in using software tools effectively by leading inductions, writing guidance, sharing best practices, providing training, and troubleshooting issues that arise
• Manage IT equipment and liaise with external IT support
• Facilitate internal communications by supporting regular and ad hoc staff meetings
• Work closely with the Senior Manager of Operations on improvement projects, including leading smaller projects
• Assist in promoting best practice in the use of IT, communications, and knowledge management systems across the organisation, and suggest and help implement improvements
• Support management of ISEAL’s office space in London, including liaising with the landlord and ensuring the office works well for staff
• Lead on procurement of items needed for the smooth running of the office, for staff leading events, and equipment for staff home offices
• Participate actively in team and organisational planning and activities
• Participate in internal staff management processes such as performance reviews, supervisory meetings, etc.

Member Communications:

• Gather and prepare content for member mailings, including our monthly member-only newsletter, the ISEAL Insider
• Maintain the internal Mailchimp schedule, liaising with staff in the Communications team to plan and schedule mailings effectively
• Support other ISEAL teams to communicate appropriately with members through our different channels and mailing lists, checking for adherence to brand guidelines
• Support the Membership Coordinator and Membership Manager with drafting blogs, news items, and group posts to share updates with members via the ISEAL Platform
• With the Membership Coordinator, regularly review content on the ISEAL Platform to ensure it remains accurate and up to date, liaising with other teams where necessary

Monitoring Membership Programme:

• Regularly collect data to help monitor our member communications, engagement with member-only events, and use of the ISEAL Platform
• Create and update quarterly reports and dashboards to help identify and communicate key trends and inform improvements
• Support the Membership Manager with the preparation of quarterly and annual engagement reports to send to members
• Deliver administrative processes that underpin member relationship management and track member engagement, including maintenance of member records within Salesforce

Other:

• Provide occasional support for member-only Zoom webinars and at in-person events
• Be a collaborative and effective member of both the Membership and Operations teams, liaising with colleagues at all levels across the organisation where needed
• Support the Membership Manager and Membership Coordinator on member engagement projects

Skills, Competencies & Experience

Experience, Knowledge & Attributes:

• Experience working or interning in a support/administrative or customer service/communications role, ideally in an international NGO, professional, and membership organisation
• Enthusiasm for using data to drive customer engagement and aptitude for working with data, ideally some experience in extracting and working with analytical information
• Good organisational and time management, and ability to organise multiple simultaneous tasks efficiently and establish priorities
• Ability to communicate confidently and sensitively with a diverse global community
• Proficient in written and spoken English
• Proficient IT skills, familiarity with virtual meeting tools (Teams, Zoom), and the use of contact management databases (Salesforce) and MS Office (especially Excel), as well as a demonstrable willingness to learn new tools and systems
• Experience using CRM systems, Salesforce
• Ability to communicate and work in a dynamic, international work environment, and work with multiple managers
• Interest in and some understanding of sustainability issues

Additional Desirable:

• Previous experience with support for IT systems and users
• Experience using Salesforce CRM
• Experience in using email marketing platforms such as Mailchimp, website content management systems, and Google Analytics 4

Compensation & Benefits

• 25 days of annual leave
• Extra five days after the full five years.

Conditions of employment

• Applicants must be able to provide valid evidence of their right to work in the UK

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Please apply online
• Specific enquiries about this role and the application process can be sent to [email protected]

Interviews

• Please note that we will only contact shortlisted applicants.
• First interviews (Teams): 9th-11th September
• Pre-interview timed exercises (between 60 – 90 minutes from home): 13th-15th September
• Panel interviews (Teams): w/c 22nd September
• Decision: by 30th September

Policies

If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests. Please note that ISEAL will cover travel expenses for in-person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises

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