4. Making Membership Matter - The IMPACT Framework for Growth, Retention & Engagement

9.30am – 12.10pm GMT, 8 December 2025 ‐ 2 hours 40 mins

Room: Albert 4 & 5

Membership Strategy

In today’s competitive environment, Associations can no longer afford to take a piecemeal approach to membership. To truly create IMPACT, associations must rethink how they communicate, collaborate, and deliver value. This session will unpack the essential ingredients for achieving meaningful growth, retention, and engagement.

We will examine:

Drawing on insights from our recent membership survey into the direction of travel for associations, we’ll highlight trends, opportunities, and practical steps to ensure your organisation is ready to thrive in 2026 and beyond. Participants will leave with actionable strategies & an action plan to create a culture of impact that resonates across their membership journey.