Head of Membership

Society for Education and Training

Closing date 16 June 2021
Location London
Position type Permanent
Role Membership
Education Bachelor's
Experience >2 years
Salary From GBP 55,000
Benefits See below

Job description

The Society for Education and Training (SET), which is part of the Education and Training Foundation (ETF), is the professional membership body for teachers and trainers in the Further Education (post-16) sector.  With over 21,500 members and growing, it offers a range of benefits and strives to raise standards of professionalism within the sector.  SET is also the only body that can confer Qualified Teacher Learning & Skills status (QTLS)  and Advanced Teacher Status which leads to Chartered Teacher status.  Professional status gained through a combination of workbook activity, personal reflection and observation.

We are now looking to appoint a Head of Membership  who will oversee the delivery of Society for Education and Training (SET) membership, including all benefits, customer service, financial management and operational development. 

The role will report into the SET Director and will be responsible for providing a range of membership benefits and services to support individuals working in the FE sector with their professional and career development. 

This role requires the candidate to demonstrate capabilities, skills and knowledge in the following areas:

1. Membership services

a. Oversee a calendar of events, including a high-profile annual conference, webinars, networking and other CPD events
b. Manage the delivery of all member benefits, including supplier management, certificates, quarterly journal, and developing the offer further

2. Customer/Member Support

a. Responsibility for the customer service function of ETF
b. Ensure all membership policies and procedures are clear, effective, and followed
c. Develop processes, templates and ensure best practice in all customer-facing activities

3. Management

a. Relationship management for key suppliers and stakeholders supported by the team
b. Responsibility for SET’s governance operations which includes a management board and two advisory groups
c. Line management of three direct reports, team management of Customer Service and Engagement teams. Overall team size of 10

4. Culture and voice

a. contribute to culture development, working cross-departmentally to reach our strategic goals
b. Develop regular consultations with the wider membership, ensuring increased engagement 

5. Metrics and Reporting

a. Produce and manage regular reporting to performance board, highlighting red flags and incorporating feedback
b. Manage regular reporting on development, growth and engagement of key segments (eg student members, Fellows)

The successful candidate will:

  • Be educated to degree level or equivalent
  • Clearly able to demonstrate expertise in membership management 
  • Experience developing strategic goals and setting objectives
  • Experience overseeing a customer or member services function
  • Solid understanding of marketing principles, audience segmentation, developing journeys and content
  • Significant experience working with confidential data in CRM systems
  • Budget management experience
  • Experience of managing large scale events, online and face to face
  • Experience creating management level reports
  • Experience dealing directly with members/customers

How to apply

If you are an exceptional candidate who would like to make an impact and enjoy working in a vibrant and cooperative environment, we will welcome your application. 

Applicants should apply HERE >> by submitting a CV and cover letter (600 words maximum), outlining how you fulfil the requirements of this role.