Head of Membership

Closing date 31 May 2022
Location Hackbridge, South London / Surrey (Zone 4)
Position type Permanent
Role Membership
Salary GBP 32,000–39,000
Benefits Pension scheme

Job description

The position is:

  • 35 hours per week
  • Permanent, full time
  • Reports to Membership & Corporate Services Director
  • based in Hackbridge, South London / Surrey (Zone 4) – currently operating hybrid model of working with a minimum of two days a week in the office.

Our members are making a difference to the lives of older and disabled people every day.

Homecare services support almost one million older and disabled people across the UK each year, to continue living in their own homes – the preference for the vast majority of people. The Homecare Association is the professional association for homecare providers. Together we make sure that all of us can live well at home and flourish within our communities.

We’re looking for a creative and dynamic Head of Membership to join our Membership and Corporate Services team to support the Membership and Corporate Services Director to grow our membership by maximising revenue opportunities through our affiliate (commercial) membership programme and to demonstrate the value and benefits of membership to our current and prospective members.

Key responsibilities
  • Managing relationships with larger members and maximising income from membership fees.
  • Managing and running an efficient annual membership renewal process and to provide KPI’s on key membership metrics.
  • Developing account management plans and coordinating the implementation and the resources required to deliver these plans.
  • Working with the Marketing Operations Manager to ensure market intelligence systems are in place to inform the development of the Associations marketing and development activity.
  • Overseeing and actively following up on any new and existing membership enquiries.
  • Developing the Associations direct customer contact processes for existing and prospective members.
  • Managing the Membership team by conducting regular reviews and annual appraisals.
  • Responsibility for the achievement of membership budgets including renewals and new business targets.
  • Maintaining strong, professional relationships with our third party providers.
You will be able to demonstrate
  • Experience of leading on the development and implementation of direct customer engagement programmes and tracking performance of these for existing and prospective customers.
  • Ability to lead customer and supplier relationship development and management.
  • Setting up customer contact and service processes, tracking and reporting performance.
  • Achieving customer/member acquisition and retention targets.
About you
  • Thorough working knowledge of all Microsoft Office programmes.
  • Good working knowledge of CRM/database applications.
  • Excellent verbal and written skills.
  • Have a positive and proactive approach to creating solutions to achieve targets.
  • Self-motivated with an adaptable and flexible approach and a good sense of fun.
  • Good team player with a can-do attitude.
  • Excellent organisational skills with attention to detail and able to meet deadlines.
Desirable knowledge and experience
  • Previous experience within a similar role in a social care or membership organisation, but is not essential.
  • Experience using ReadyMembership or similar membership systems.
We offer
  • Competitive salary
  • Pension scheme (7% employer contribution)
  • 28 days’ annual leave and 8 public holidays
  • Professional development opportunities
  • A collaborative team environment with experienced team members

How to apply

Please apply with a CV and covering letter which demonstrates how your skills and experience apply to vicki.smith@hrdept.co.uk